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IQOS Services and Privileges
Care you can count on and benefits for users.
Accidental damage coverage
If you accidentally damage your IQOS device, we'll replace it for free*.
Replacement without a receipt
Registered users do not need to save a receipt to get a quick device replacement.*
Smart exchange
You can return your current IQOS device in exchange for a voucher in IQOS web shop or at IQOS Service Point.
*Terms and conditions apply.