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IQOS Services and Privileges

Care you can count on and benefits for users.


Accidental damage coverage

If you accidentally damage your IQOS device, we'll replace it for free*.

Replacement without a receipt

Registered users do not need to save a receipt to get a quick device replacement.*

Smart exchange

You can return your current IQOS device in exchange for a voucher in IQOS web shop or at IQOS Service Point.