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Care you can count on. Benefits for users.

We’re by your side as you take the next step with IQOS.

I am interested in IQOS

Learn more

Get support

Care you can count on

Explore benefits

Benefits for registered users

I am interested in IQOS

Get support

Explore benefits

Register your IQOS device to your account for additional benefits.
Link your device

Create an IQOS account, register your device, unlock your extended care and support.

Discover more
An IQOS ILUMA Holder in a Charging Station.
First step with IQOS device

I am interested in IQOS

In-store guided trials, device lending, guidance and support.

Want to know more?

If you wish, you can fill out a short form and an IQOS expert will contact you shortly to arrange an educational presentation.
The service is free and available throughout the Republic of Croatia.

Discover IQOS in-store

Our experts are on hand to walk you through the basics and answer all your questions about IQOS.

A Jade Green IQOS ILUMA PRIME Pocket Charger and Holder.
Help when you need it
Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, advice and techniques to help you get the best from your device.

Personalized support

Get one-to-one support as you get set up with your device with your personal IQOS expert.

Troubleshooting

Advice for you to help you troubleshooting and fast-track fixing your device.

See support services
A Moss Green IQOS ILUMA Pocket Charger and Holder.
Get more from IQOS
Explore benefits

Special benefits for registered users and additional services to which you are entitled by registering the device.

Smart exchange

You can return your current IQOS device in exchange for a voucher on IQOS web shop or at IQOS Service Point.

Be informed

• useful tips on device maintenance
• customer support notifications
• new services and limited series
• newly opened IQOS Service Points

If you haven’t already, you can indicate within your profile that you want to receive news from IQOS.

I want to activate IQOS information

Here you can find IQOS Services and Privileges Terms and Conditions.

Got a question?
Find the answer in our FAQs.

FAQs

Want to chat?

We’re here for you in-store or at your fingertips. You choose.

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Store locator

Find a local IQOS store with our store locator

 

Check working hours on the link.

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Phone

Give us a call on 0800 9153.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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E-mail

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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YouTube

Discover practical how-to videos.

Support available 24/7.