An alternative to smoking
All tobacco heating devices
A small step towards meaningful change
Care and privileges
Available products
Intuitive and elegant.
Pocket-sized all-in-one
Sophisticated
Value card for newly registered users
Registration
Pocket sized
Buy accessories for lil SOLID Ez
Just simple
New lil SOLID Ez is easy to use, one piece device available in 3 colours.
Value card for newly registered users
Registration
What is IQOS?
What is IQOS?
An alternative to smoking
All tobacco heating devices
Discover the science
A small step towards meaningful change
Alternative to cigarettes
Take the quiz to get started
Care you can count on
Care and privileges
Free expert IQOS ILUMA maintenance
Learn more
Care you can count on. Benefits for users.
We’re by your side as you take the next step with IQOS.
I am interested in IQOS
Learn more
Get support
Care you can count on
Explore benefits
Benefits for registered users
I am interested in IQOS
Learn more
Get support
Care you can count on
Explore benefits
Benefits for registered users
I am interested in IQOS
Get support
Explore benefits
I am interested in IQOS
In-store guided trials, device lending, guidance and support.
If you wish, you can fill out a short form and an IQOS expert will contact you shortly to arrange an educational presentation.
The service is free and available throughout the Republic of Croatia.
Our experts are on hand to walk you through the basics and answer all your questions about IQOS.
Get all-round support from the moment you choose IQOS.
How-to videos, step-by-step guidance, advice and techniques to help you get the best from your device.
Get one-to-one support as you get set up with your device with your personal IQOS expert.
Advice for you to help you troubleshooting and fast-track fixing your device.
Special benefits for registered users and additional services to which you are entitled by registering the device.
You can return your current IQOS device in exchange for a voucher on IQOS web shop or at IQOS Service Point.
• useful tips on device maintenance
• customer support notifications
• new services and limited series
• newly opened IQOS Service Points
If you haven’t already, you can indicate within your profile that you want to receive news from IQOS.
Here you can find IQOS Services and Privileges Terms and Conditions.
Got a question?
Find the answer in our FAQs.
Want to chat?
We’re here for you in-store or at your fingertips. You choose.
We'll get back to you as soon as possible.
Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00
Visit IQOS Facebook page and chat to an IQOS expert.
Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00
Contact IQOS support or get chatbot support available 24/7.
Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00