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Care you can count on. Benefits for users.

We’re by your side as you take the next step with IQOS.

Register your IQOS device to your account for additional benefits.
Link your device

Create an IQOS account, register your device, unlock your extended care and support.

Discover more
An IQOS ILUMA Holder in a Charging Station.
First step with IQOS device

I am interested in IQOS

In-store guided trials, device lending, guidance and support.

A Jade Green IQOS ILUMA PRIME Pocket Charger and Holder.
Help when you need it
Get support

Get all-round support from the moment you choose IQOS.

A Moss Green IQOS ILUMA Pocket Charger and Holder.
Get more from IQOS
Explore benefits

Special benefits for registered users and additional services to which you are entitled by registering the device.

If you haven’t already, you can indicate within your profile that you want to receive news from IQOS.

Want to chat?

We’re here for you in-store or at your fingertips. You choose.

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Store locator

Find a local IQOS store with our store locator

 

Check working hours on the link.

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Phone

Give us a call on 0800 9153.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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E-mail

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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YouTube

Discover practical how-to videos.

Support available 24/7.