Good Conversion Practices for PMI’s Smoke-free Products

 

 

PMI offers a variety of quality, scientifically substantiated smoke-free products that are much better choices than continued smoking. Our vision is that our smoke-free products will one day replace cigarettes. 

1.    Cigarette smoking causes serious diseases and is addictive. Without question, the best decision any smoker can make is to quit tobacco and nicotine use altogether. 

2.    Minors should not use tobacco or nicotine in any form. 

3.    PMI’s smoke-free products are for adults who would otherwise continue to smoke or use other nicotine products. 

4.    We do not offer PMI’s smoke-free products to people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products. Our smoke-free products are not alternatives to quitting and are not designed as cessation aids. 

5.    PMI’s smoke-free products are not risk free and contain nicotine, which is addictive. Switching to a smoke-free product is, however, a better choice than continuing to smoke. 

6.    We support our adult smoke-free product users in their journey to full conversion through education and guidance. 

7.    For consumers to experience the benefits of smoke-free products, they must switch completely and abandon smoking permanently. 

8.    We inform consumers of all relevant safety information about our smoke-free products.

 

 

Safety Warnings & Instructions

 

 

Tobacco and Nicotine 

 

 

•    Tobacco sticks for heating exclusively designed for IQOS and tobacco sticks for heating exclusively designed for lil contain nicotine, which is addictive. 

•    IQOS, lil and their respective tobacco sticks for heating are not risk-free. The best way to reduce tobacco- and nicotine-related health risks is to quit tobacco and nicotine use altogether. 

•    Some users of nicotine-related products may experience abdominal pain, chest pain, choking sensation, cough, difficulty breathing, dizziness, dry mouth, dry throat, gingivitis, headache, malaise, nasal stuffiness, nausea, mouth irritation, palpitations, throat irritation, and vomiting. 

•    Nicotine-containing products should not be used by people who have or are at risk of heart disease, are diabetic, are epileptic, or are experiencing seizures. 

•    Nicotine-containing products should not be used during pregnancy or while breast-feeding. If you are pregnant, breast-feeding, or think you may be pregnant, you should quit tobacco and nicotine use altogether. 

•    Stopping smoking or switching to IQOS, lil and their respective tobacco sticks for heating or other nicotine-containing products may require the adjustment of the dosing of certain medicines (e.g. theophylline, clozapine, ropinirole). 

•    If you have questions about whether you should use IQOS, lil and their respective tobacco sticks for heating given an existing health condition, consult a health care professional. 

 

 

Use of Tobacco Sticks for Heating

 

 

•    Only use:
✓    IQOS ORIGINALS DUO or earlier generation devices with tobacco sticks for heating designed for IQOS 
✓    IQOS ILUMA with tobacco sticks for heating specially designed for IQOS ILUMA devices
✓    lil SOLID 2.0 with tobacco sticks for heating designed for lil

Never use IQOS or lil with a cigarette or similar products. Doing so may result in injury.

 •    Do not modify tobacco sticks for heating in any way or add any substance to them. Doing so may result in injury.

 

 

Prior to use of a product, users should read the full Safety Warnings and Instructions, which contain important safety information about the use of the product.  

 

 

Safety Warnings and Instructions for IQOS 2.4 PLUS

 

 

Safety Warnings and Instructions for IQOS 3 MULTI

 

 

Safety Warnings and Instructions for IQOS 3 DUO

 

 

Safety Warnings and Instructions for IQOS ORIGINALS DUO

 

 

Safety Warnings and Instructions for IQOS ILUMA PRIME

 

 

Safety Warnings and Instructions for IQOS ILUMA

 

 

Safety Warnings and Instructions for IQOS ILUMA ONE

 

 

Safety Warnings and Instructions for lil SOLID 2.0

 

 

Safety Warning and Instructions for lil SOLID Ez

 

 

Battery Degradation

 

IQOS and lil devices, including holders, contain a lithium-ion battery. The lithium-ion battery in the devices is a consumable component that degrades with usage and age. This is a natural process common to all rechargeable lithium-ion batteries. As the battery ages, the active ingredients inside the battery become less capable of retaining energy, resulting in a permanent decrease in maximum battery capacity and usable energy. In addition, the active ingredients become less effective in delivering energy, resulting in a decrease of the battery’s ability to provide sufficient power for electronic device components to operate. As a result, where relevant, the duration of experience may appear to be shorter, the number of puffs or experiences with one full charge may appear to be fewer, the second consecutive use might be shorter or missing, or some device features, such as autostart or double tap for the IQOS ILUMA holder, may not perform.

 

The battery is a chemical system that requires certain temperature ranges during charge and discharge to work optimally and minimize battery capacity degradation over its lifetime. Although your device has a specific operating range within which the device will function, operating at the extreme ends of this range will degrade your battery faster. Your device comes with customized software to control the charging parameters in order to maximize the life of your device. These algorithms can support the longevity of your battery life, but they can still never fully mitigate the normal aging mechanisms of lithium batteries. High and low temperature operation of your device will accelerate the natural degradation of your battery. Even if you do not use your device the batteries contain chemical systems which can still degrade over time. In order to slow the battery degradation process, we recommend charging your device within the recommended temperature zone, not keeping it discharged for long periods of time and using the charging cables and power adaptors that come together with the device as per the user guides.

 

Please read more on important information in FAQ here.

 

You will find consumer communication around the website and in other touchpoints that come from the following sources for IQOS and lil products:

 

IQOS leaves significantly less stains on your teeth* than cigarettes. Important information: If teeth are already stained, switching to IQOS will not reverse the colour of those stains. 
*Source: non-clinical laboratory study conducted in Switzerland with IQOS aerosol on human teeth and the most widely used dental composites. Contrary to real world conditions, teeth were not exposed to other staining substances which may influence the results.

IQOS emits on average 95% lower levels of harmful chemicals compared to cigarettes.*  
*Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine.

IQOS emits significantly lower levels of harmful chemicals compared to cigarettes.*
*Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine.

Switching completely to IQOS is less harmful than continuing to smoke.* 
*Source: Based on the totality of evidence available for IQOS in comparison with continuing to smoke.

Switching completely to IQOS is less harmful than continuing to smoke.* IQOS emits on average 95% lower levels of harmful chemicals compared to cigarettes.**
*Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine.
** Based on the totality of evidence available for IQOS in comparison with continuing to smoke.

CIGARETTES PRODUCE TAR – IQOS DOESN’T  
Tar is the residue from smoke after a cigarette is burned. IQOS does not produce tar because it heats tobacco instead of burning it. It generates an aerosol residue that is fundamentally different from tar and consists of significantly lower levels of harmful chemicals.* Switching completely to IQOS is less harmful than continuing to smoke.**
*Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine.
**Based on the totality of evidence available for IQOS in comparison with continuing to smoke.

CIGARETTES PRODUCE HIGH AMOUNTS OF CARBON MONOXIDE – IQOS DOESN’T. 
Cigarettes burn tobacco, which produces high amounts of carbon monoxide. IQOS doesn’t burn tobacco, producing on average 98% less carbon monoxide (CO) and significantly lower levels of other harmful chemicals compared to cigarettes.* 
*We measured the levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine, and these are reduced on average by 95%.

NICOTINE IS NOT the main cause of smoking-related diseases.
SMOKE is the main cause of smoking-related diseases.
Nicotine is addictive, but it is the other chemicals emitted when a cigarette burns which are the main cause of smoking-related diseases.
Because IQOS heats tobacco instead of burning it, you get real tobacco taste. IQOS emits on average 95% lower levels harmful chemicals compared to cigarettes.*
*Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine.

Cigarettes expose others to smoke – IQOS doesn't.
IQOS doesn’t produce smoke or second-hand smoke.
It produces a tobacco vapor that contains significantly less harmful chemicals*, resulting in less impact on the air around you and others compared to cigarette smoke.
*Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine.

Over 18.5 million adult smokers have stopped burning tobacco and started heating it with IQOS.*
*Source: PMI Financials or estimates (excluding Russia and ukraine), IQOS user panels and PMI Market Research. Status as of March 2023. IQOS users who have completely quit cigarettes and for whom PMI HeatSticks represent at least 70% of their past 7-day heated tobacco consumption.

Thousands of adult smokers around the world convert to IQOS every day.*
*Source: Status as of March 2023. Exclusive Heat-Not-Burn users that are using PMI HeatSticks for at least 70% of their past-7 days heated tobacco consumption. PMI Financials or estimates, IQOS user panels and PMI Market Research.    

Every day, thousands of adult smokers around the world stop burning tobacco and start heating it with IQOS.*
*Source: Status as of March 2023. Exclusive Heat-Not-Burn users that are using PMI HeatSticks for at least 70% of their past-7 days heated tobacco consumption. PMI Financials or estimates, IQOS user panels and PMI Market Research.    

The majority of smokers who switch to IQOS completely quit cigarettes.*
*Source: PMI Financials or estimates, IQOS user panels and PMI Market Research

IQOS is the #1 heated tobacco product.*
*Source: PMI global estimate of total In-Market Sales of Heated Tobacco Units as of March 2023. (excluding China and US). 

Many consumers agree that IQOS ILUMA provides a better taste than previous IQOS generations.*
*63% agreement amongst 714 adult consumers in Japan and Italy, 2020 – 2021.

IQOS ILUMA provides a more pleasurable experience compared to previous IQOS generations.*
*81% agreement amongst 714 adult consumers in Japan and Italy, 2020 -2021.

IQOS ILUMA provides unaltered tobacco taste because the device does not need cleaning.*
*88% agreement amongst 300 adult consumers in Japan, 2022.

IQOS ILUMA provides fine tobacco taste every time with no device cleaning needed.*
*89% agreement amongst 300 adult consumers in Japan, 2022.

When using IQOS ILUMA, the tobacco vapor dissipates more quickly than cigarette smoke.* 
*85% agreement amongst 674 adult consumers in Japan and Italy, 2020 – 2021.

IQOS ILUMA produces less smell than cigarettes.*
*93% agreement amongst 674 adult consumers in Japan and Italy, 2020 – 2021.

IQOS ILUMA leaves less lingering smell than cigarettes.*
*90% agreement amongst 674 adult consumers in Japan and Italy, 2020 – 2021.

As IQOS ILUMA produces less smell than cigarettes, it is less likely to bother people around you.*
*85% agreement amongst 674 adult consumers in Japan and Italy, 2020 – 2021.

IQOS ILUMA leaves less smell on furniture and fabric than cigarettes.*
*93% agreement on less smell amongst 674 adult consumers in Japan and Italy, 2020 – 2021.

IQOS ILUMA device leaves no smell in your pocket or bag.*
*82% agreement amongst 674 adult consumers in Japan and Italy, 2020 – 2021.

Most consumers agree that IQOS ILUMA produces less smell compared to previous generations of IQOS.*
*72% agreement amongst 714 adult consumers in Japan and Italy, 2020 – 2021.

Over 70% of consumers agree that IQOS ILUMA produces less smell during preheating compared to previous generations of IQOS.*
*74% agreement amongst 726 adult consumers in Japan and Italy, 2020 – 2021.

More than 7 out of 10 consumers agree that IQOS ILUMA produces less smell during preheating compared to previous generations of IQOS.*
*74% agreement amongst 726 adult consumers in Japan and Italy, 2020 – 2021.

A majority/Most  consumers agree that IQOS ILUMA produces less smell during preheating compared to previous generations of IQOS.*
*74% agreement amongst 726 adult consumers in Japan and Italy, 2020 – 2021.

IQOS ILUMA produces less smell during usage compared to previous generations of IQOS.*
*75% agreement amongst 726 adult consumers in Japan and Italy, 2020 – 2021.

IQOS ILUMA produces less smell when removing the stick from the device compared to previous generations of IQOS.*
*84% agreement amongst 726 adult consumers in Japan and Italy, 2020 –2021.

IQOS ILUMA is more intuitive and easier to use compared to previous generations of IQOS.*
*80% agreement amongst 714 adult consumers in Japan and Italy, 2020 – 2021.

Consumers who use IQOS ILUMA feel more comfortable getting close to people than they did after smoking a cigarette.*
*82% agreement amongst 674 adult consumers in Japan and Italy, 2020 – 2021.

Consumers who use IQOS ILUMA say that their breath smells better than it did with cigarettes.*
*85% agreement amongst 674 adult consumers in Japan and Italy, 2020 – 2021.

Consumers who use IQOS ILUMA say that there is less unpleasant feeling and aftertaste left in their mouth compared to after finishing smoking a cigarette.*
* 79% agreement amongst 674 adult consumers in Japan and Italy, 2020 – 2021.