English

Bring your IQOS ILUMA device to an IQOS store to have your device checked by IQOS experts as part of the Complete service.

The benefits of Complete service
IQOS__IQOSIL21_--CS-D2-LP-COMPSER-T03-S01-G01--DMNC-D---2X_WEB_EN-OC
Ensure your IQOS ILUMA is working at its best
IQOS__IQOSIL21_--CS-D2-LP-COMPSER-T03-S02-G01--DMNC-D---2X_WEB_EN-OC
Optimize your IQOS ILUMA device experience
IQOS__IQOSIL21_--CS-D2-LP-COMPSER-T03-S03-G01--DMNC-D---2X_WEB_EN-OC
Keep your IQOS ILUMA in optimal condition for longer
What your Complete service includes
IQOS ILUMA COMPSER
Holder check
ILUMA holder cause problems with aerosol delivery due to tobacco residue.
IQOS ILUMA COMPSER
Ring security check
To ensure the cosmetic ring is properly fastened. With the ILUMA Prime, the holder cannot securely fit into the pocket charger without the cosmetic ring.
IQOS ILUMA COMPSER
AutoStart diagnostic
To veryfy the consumables are being placed correctly in the holder. To confirm AutoStart function hasn’t been deactivated in the app.
IQOS ILUMA COMPSER
Electrical contacts check
Check all electrical contacts holder pocket chargers, USB C.
IQOS ILUMA COMPSER
Firmware upgrade
Perform firmware update to guarantee correct functioning of the device.
IQOS ILUMA COMPSER
Advanced diagnosis
Perform advanced diagnosis to ensure correct functioning of the device.