International Assistance for IQOS ILUMA

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A Jade Green IQOS ILUMA PRIME Pocket Charger on an IQOS box.

If you’re on holiday or travelling for work, and you need our assistance, we're only a call away. Our international customer support number is +800 2559 2559. Please note that in some locations the call may incur a charge. Please check the details with your mobile operator before calling.

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.

Your device might already be registered, but if it’s not, register here to benefit from our international assistance service when you're away.

Want to chat?

We’re here for you in-store or at your fingertips. You choose.

Store locator

Find a local IQOS store with our store locator

Check working hours on the link.

Phone

Give us a call on 0800 9153.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

E-mail

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

YouTube

Discover practical how-to videos.

Support available 24/7.

Products in IQOS web shop

Products in IQOS web shop

Products in IQOS web shop

Alternative to cigarettes

Free expert IQOS ILUMA maintenance

International Assistance Service

With you wherever you go

You’re never overlooked overseas

Available in over 65 countries

There for you as you travel

FAQs about IQOS

Want to chat?

We’re here for you in-store or at your fingertips. You choose.

Store locator

Find a local IQOS store with our store locator

Phone

Give us a call on 0800 9153.

E-mail

We'll get back to you as soon as possible.

Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Viber

Contact IQOS support or get chatbot support available 24/7.

YouTube