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Garnet Red IQOS ILUMA i PRIME device above its charger, on a table near a couch Garnet Red IQOS ILUMA i PRIME device above its charger, on a table near a couch

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

FAQs about IQOS

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Want to chat?

We’re here for you in-store or at your fingertips. You choose.

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Store locator

Find a local IQOS store with our store locator

 

Check working hours on the link.

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Phone

Give us a call on 0800 9153.

 

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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E-mail

We'll get back to you as soon as possible.

 

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Instagram

Follow IQOS Instagram and chat to our IQOS experts.

Monday - Friday: 8:00 - 20:00

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YouTube

Discover practical how-to videos.

Support available 24/7.

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Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

 

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Viber

Contact IQOS support or get chatbot support  available 24/7.

 

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00