IQOS Coach
The optimal IQOS experience
A little help to get you started
At first IQOS may seem daunting - any new technology can be. Which is why we have designed the IQOS Coach service to cater for your needs related to any question for an IQOS device. Once you sign up, you get personal assistance. Let us give you a hand.
Still have questions about IQOS?
We are here to help you across multiple channels
IQOS Email Support
Send us your query and we will respond as soon as possible.
Working hours: Monday - Friday: 8 to 20h; Saturday - Sunday: 10 to 18h.
IQOS Phone Support
Want to speak to one of our IQOS support experts? Call us at 0800 9153
Working hours: Monday - Friday: 8 to 20h; Saturday - Sunday: 10 to 18h.
IQOS Live Chat
Chat with one of our IQOS experts online.
Working hours: Monday - Friday: 8 to 20h; Saturday - Sunday: 10 to 18h.
IQOS on Facebook
Visit our IQOS Facebook page, we will respond as soon as possible
Working hours: Monday-Friday: 10 to 18h.
IQOS Viber
IQOS customer support on Viber is available through IQOS chatbot (24/7) and IQOS experts.
Working hours: Monday - Friday: 10 to 18h.
IQOS Frequently asked questions
Find all FAQs about IQOS device