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Try IQOS at Home

If you would prefer a more personal touch, arrange to meet one of our IQOS experts. Meet our IQOS experts at a time and place that works for you and learn firsthand how IQOS works and how to use it. You can also buy an IQOS device right away from an IQOS expert.

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Still have questions about IQOS? 

We are here to help you across multiple channels 

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IQOS Email Support 

Send us your query
We will respond as soon as possible 
Working hours:  Monday-Friday: 8:00 to 20:00; Saturday-Sunday: 10 to 18 
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IQOS on Facebook

Visit our IQOS Facebook page
We will respond as soon as possible 
Working hours:  Monday-Friday: 10 to 18 
Online / Offline
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IQOS Phone Support

Want to speak to one of our IQOS support experts? Call us at 0800 9153
Working hours:  Monday-Friday: 8:00 to 20:00; Saturday-Sunday: 10 to 18 
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IQOS Live Chat

Talk with one of our IQOS experts live
We will respond as soon as possible 
Working hours:  Monday-Friday: 8:00 to 20:00; Saturday-Sunday: 10 to 18 
Online / Offline
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IQOS Frequently asked questions

Find your answer online 
Full FAQs available here