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Keep your IQOS device up to date.

You will get the optimal performance from your IQOS when the firmware inside is upgraded.

An IQOS that suits you.

It's your IQOS device. With a few clicks, adapt it to your needs for a better experience.

With you every step of the way.

Benefit from assistance carefully designed to support you along the way.

Features and functionalities

Stay connected to your IQOS device, on whichever platform you prefer. 
See below the features available on each device and app.

IQOS ILUMA
Android app icon

Android app

Desktop app icon

Desktop app

Web app icon

Web app(iOS)

Customize your experience
Upgrade your firmware
Advanced Features
Lock / unlock device
Auto-diagnostic tool
Device diagnostics
Device usage statistics
Battery status
Locate my device (vibrate)
Locate my device (map)
Notifications
FAQs
Tips & tutorials
Customize your experience

Android app

Desktop app

Web app(iOS)

Upgrade your firmware

Android app

Desktop app

Web app(iOS)

Advanced Features

Android app

Desktop app

Web app(iOS)

Lock / unlock device

Android app

Desktop app

Web app(iOS)

Auto-diagnostic tool

Android app

Desktop app

Web app(iOS)

Device diagnostics

Android app

Desktop app

Web app(iOS)

Device usage statistics

Android app

Desktop app

Web app(iOS)

Battery status

Android app

Desktop app

Web app(iOS)

Locate my device (vibrate)

Android app

Desktop app

Web app(iOS)

Locate my device (map)

Android app

Desktop app

Web app(iOS)

Notifications

Android app

Desktop app

Web app(iOS)

FAQs

Android app

Desktop app

Web app(iOS)

Tips & tutorials

Android app

Desktop app

Web app(iOS)

Android app icon

Android app

Desktop app icon

Desktop app

Web app icon

Web app(iOS)

Android app

Desktop app

Web app(iOS)

See full list of features

See shorter list of features

Download the app

See how to connect your IQOS device to the app.

More to discover with
IQOS Services and Privileges

Care you can count on and benefits for users.

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Accidental damage coverage

If you accidentally damage your IQOS device, we'll replace it for free*.

Replacement without a receipt

Registered users do not need to save a receipt to get a quick device replacement.*

Smart exchange

You can return your current IQOS device in exchange for a voucher in IQOS web shop or at IQOS Service Point.