IQOS CARE PLUS
IQOS CARE PLUS is a customer support package designed exclusively for registered users who have registered their IQOS device within the warranty period. You can register your IQOS device within your profile on the website.
IQOS Coach
Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.
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International assistance
Would you like help with your IQOS while travelling? Call our dedicated helpline for advice and assistance.
Learn more
Unintended mishap
IQOS CARE PLUS provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement.
Smart change
Ability to return your current IQOS device in exchange for a voucher. Contact the IQOS Customer Support Center for more information on Smart change T&C.
First to know
Whether it’s new products, limited editions or new services, you can now be the first to know.
Rapid replacement
A quick replacement of your IQOS!

How to sign up

Care+ enrollment is currently unavailable. Please try again later.
Looking for some support?
Help is not far away. Visit our support section to learn how to use, charge, and clean your IQOS, and find useful tips. We also have troubleshooting advice for common issues.
Still have questions about IQOS?

We are here to help you across multiple channels

IQOS on Facebook

Visit our IQOS Facebook page
We will respond as soon as possible
Working hours: Monday-Friday: 10 to 18h

IQOS Phone Support

Want to speak to one of our IQOS support experts? Call us at 0800 9153
Working hours: Monday-Friday: 8:00 to 20:00;Saturday-Sunday: 10 to 18h

IQOS Email Support

Send us your query
We will respond as soon as possible
Working hours: Monday-Friday: 8:00 to 20:00;Saturday-Sunday: 10 to 18h

IQOS Frequently asked questions

Find all FAQs about IQOS device

IQOS Live Chat

Talk with one of our IQOS experts live
We will respond as soon as possible
Working hours: Monday-Friday: 8:00 to 20:00; Saturday-Sunday: 10 to 18h

IQOS Viber

IQOS customer support on Viber is available through IQOS chatbot (24/7) and IQOS experts.
Working hours: monday - friday: 10 to 18h.