Care you can count on

Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips.

Support when switching from cigarettes to IQOS ILUMA PRIME. Learn how to use device with your personal IQOS expert.

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

If you accidentally damage your IQOS ILUMA PRIME device, we'll replace it for free according to T&C so you can continue your IQOS experience with one less thing to worry about.

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for your new device.

Get support on holiday or a business trip. We're only ever just a call away.

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

In IQOS app you can get support, update firmware and customize your experience with IQOS ILUMA PRIME device.