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Care you can count on

An illustration showing an IQOS ILUMA PRIME. An illustration showing an IQOS ILUMA PRIME.

IQOS ILUMA PRIME
An illustration showing an IQOS ILUMA. An illustration showing an IQOS ILUMA.

IQOS ILUMA
An illustration showing an IQOS ILUMA ONE. An illustration showing an IQOS ILUMA ONE.

IQOS ILUMA ONE
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lil SOLID Ez
An illustration of IQOS ORIGINALS DUO. An illustration of IQOS ORIGINALS DUO.

IQOS ORIGINALS DUO
An illustration of IQOS ORIGINALS DUO. An illustration of IQOS ORIGINALS DUO.

IQOS 3 DUO
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IQOS 2.4 PLUS
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lil SOLID 2.0

First steps to start with IQOS ILUMA PRIME

Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips.

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Your personal IQOS expert for IQOS ILUMA PRIME

Support when switching from cigarettes to IQOS ILUMA PRIME. Learn how to use device with your personal IQOS expert.

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Troubleshooting IQOS ILUMA PRIME

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

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Accidental damage coverage for IQOS ILUMA PRIME

If you accidentally damage your IQOS ILUMA PRIME device, we'll replace it for free according to T&C so you can continue your IQOS experience with one less thing to worry about.

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Rapid replacement for IQOS ILUMA PRIME

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for your new device.

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International assistance for IQOS ILUMA PRIME

Get support on holiday or a business trip. We're only ever just a call away.

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Firmware upgrade for IQOS ILUMA PRIME

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

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IQOS app

In IQOS app you can get support, update firmware and customize your experience with IQOS ILUMA PRIME device.

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Got a question?
Find the answer in our FAQs.

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Want to chat?

We’re here for you in-store or at your fingertips. You choose.

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Store locator

Find a local IQOS store with our store locator

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Phone

Give us a call on 0800 9153.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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E-mail

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Instagram

Follow IQOS Instagram and chat to our IQOS experts.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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YouTube

Discover practical how-to videos.

Support available 24/7.

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Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00