Welcome to IQOS Care

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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If you accidentally damage your IQOS device, we'll replace it for free according to T&C so you can continue your IQOS experience with one less thing to worry about.

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Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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Learn how to use IQOS and find out the answers to all your questions with your personal IQOS expert.

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If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for your new device.

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If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll replace your IQOS for free, according to T&C.

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Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

Professional Device Cleaning

A clean device can make a difference. Drop into one of our IQOS Service Points and enjoy our complimentary professional cleaning service.

Something we haven’t covered?

There are several ways you can reach us.

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Use our Live Chat

Chat to our personal experts in real time. They’re available every day; Monday to Friday from 8 to 20 h, Saturdays and Sundays from 10 am to 18 h. Send them them a message and they’ll get back to you.
Let's chat
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Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you as soon as possible. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.

Our Facebook Page
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Discover IQOS Viber

On Viber, our customer support is available 24/7 in the form of an IQOS chatbot, and you can also contact IQOS experts on weekdays from 8 to 20 h and on Saturdays and Sundays from 10 to 18 h.
Open IQOS Viber
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Send us an email

Write to us. Our inbox is never too full. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.

Email us
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Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.

Get in touch