Welcome to the world of
IQOS ILUMA
Return your devices and we will recycle the recyclable components.
Download your IQOS ILUMA user guide
Find out how your new IQOS ILUMA device works.
IQOS ILUMA i PRIME
IQOS ILUMA i
IQOS ILUMA i ONE
IQOS ILUMA
Care you can count on.

1 + 1 extended warrannty
Link your device to a user profile within 30 days of purchase and benefit from an additional year of warranty.
Replacement without a receipt
Registered users do not need to save a receipt to get a quick device replacement.*
Smart exchange
You can return your current IQOS device in exchange for a voucher in IQOS web shop or at IQOS Service Point.
*Terms and conditions apply.