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Your personal IQOS expert
From sharing tips to being on hand to answer your questions, your personal IQOS expert is here to help you.
Care you can count on
Visit our service points, look for assistance online or give us a call.
User benefits
Rapid replacement, international assistance, accidental damage coverage* and more.
*Terms and conditions apply
Download your IQOS ORIGINALS DUO user guide
Get to know your new IQOS ORIGINALS DUO device and how it works.
Discover IQOS Support and Privileges
Care you can count on and benefits for users.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we'll replace it for free*.
International Assistance
Get support when you're away from home.
Smart change
You can return your current IQOS device in exchange for a voucher.
*Terms and conditions apply.