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Welcome to IQOS Services
We are here for you!
Frequently Asked Questions about IQOS
IQOS Connect app
Head over to the Google Play store to download our IQOS Connect App. You can adjust your device settings and view device usage status. Moreover, it is filled with informative tutorials and helpful advice to care for your IQOS. Be sure to keep your IQOS Connect App updated as we add new features to it frequently.
Still have questions about IQOS?
We are here to help you across multiple channels
IQOS Email Support
Send us your query and we will respond as soon as possible.
Working hours: monday - friday: 8 to 20h; saturday - sunday: 10 to 18h.
IQOS Phone Support
Want to speak to one of our IQOS support experts? Call us at 0800 9153
Working hours: monday - friday: 8 to 20h; saturday - sunday: 10 to 18h.
IQOS Live Chat
Chat with one of our IQOS experts online.
Working hours: monday - friday: 8 to 20h; saturday - sunday: 10 to 18h.
IQOS on Facebook
Visit our IQOS Facebook page, we will respond as soon as possible
Working hours: monday-friday: 10 to 18h.
IQOS Viber
IQOS customer support on Viber is available through IQOS chatbot (24/7) and IQOS experts.
Working hours: Monday - Friday: 10 to 18h.
IQOS Frequently asked questions
Find all FAQs about IQOS device
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.