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IQOS ILUMA i
Care you can
count on

Blue IQOS ILUMA i PRIME device and its charger hover: Blue IQOS ILUMA i PRIME device and its charger

IQOS ILUMA i PRIME
Blue IQOS ILUMA i device and its charger hover: Blue IQOS ILUMA i device and its charger

IQOS ILUMA i
Blue IQOS ILUMA i ONE device hover: Blue IQOS ILUMA i ONE device

IQOS ILUMA i ONE
An illustration showing an IQOS ILUMA PRIME. hover: An illustration showing an IQOS ILUMA PRIME.

IQOS ILUMA PRIME
An illustration showing an IQOS ILUMA. hover: An illustration showing an IQOS ILUMA.

IQOS ILUMA
An illustration showing an IQOS ILUMA ONE. hover: An illustration showing an IQOS ILUMA ONE.

IQOS ILUMA ONE
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lil SOLID Ez
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IQOS ORIGINALS DUO
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IQOS 3 DUO
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IQOS 2.4 PLUS
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lil SOLID 2.0
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First steps

Learn how to use your IQOS ILUMA i device and find quick tips.

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FAQs

Find a response to your most common questions.

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Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i device.

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Accidental Damage Coverage

Connect your device to the user profile within 30 days of purchase and take advantage of an additional year of warranty.

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International Assistance

Get support when you're away from home.

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IQOS App

In IQOS app you can get support, update firmware and customize your experience with IQOS ILUMA i device.

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Want to chat?

We’re here for you in-store or at your fingertips. You choose.

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Store locator

Find a local IQOS store with our store locator

Check working hours on the link.

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Phone

Give us a call on 0800 9153.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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E-mail

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Instagram

Follow IQOS Instagram and chat to our IQOS experts.

Monday - Friday: 8:00 - 20:00

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YouTube

Discover practical how-to videos.

Support available 24/7.

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Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00