IQOS ILUMA i
Care you can
count on
First steps
Learn how to use your IQOS ILUMA i device and find quick tips.
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FAQs
Find a response to your most common questions.
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Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i device.
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Accidental Damage Coverage
Connect your device to the user profile within 30 days of purchase and take advantage of an additional year of warranty.
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International Assistance
Get support when you're away from home.
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IQOS App
In IQOS app you can get support, update firmware and customize your experience with IQOS ILUMA i device.
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Want to chat?
We’re here for you in-store or at your fingertips. You choose.
Store locator
Find a local IQOS store with our store locator
Check working hours on the link.
Phone
Give us a call on 0800 9153.
Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00
E-mail
We'll get back to you as soon as possible.
Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00
Instagram
Follow IQOS Instagram and chat to our IQOS experts.
Monday - Friday: 8:00 - 20:00
Facebook
Visit IQOS Facebook page and chat to an IQOS expert.
Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00
Viber
Contact IQOS support or get chatbot support available 24/7.
Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.