English
IQOS ILUMA i
PRIME
Care you can
count on
Blue IQOS ILUMA i PRIME device and its charger hover: Blue IQOS ILUMA i PRIME device and its charger

IQOS ILUMA i PRIME
Blue IQOS ILUMA i device and its charger hover: Blue IQOS ILUMA i device and its charger

IQOS ILUMA i
Blue IQOS ILUMA i ONE device hover: Blue IQOS ILUMA i ONE device

IQOS ILUMA i ONE
An illustration showing an IQOS ILUMA PRIME. hover: An illustration showing an IQOS ILUMA PRIME.

IQOS ILUMA PRIME
An illustration showing an IQOS ILUMA. hover: An illustration showing an IQOS ILUMA.

IQOS ILUMA
An illustration showing an IQOS ILUMA ONE. hover: An illustration showing an IQOS ILUMA ONE.

IQOS ILUMA ONE
lil-ez-blue-support-nav2 hover: lil-ez-blue-support-nav2

lil SOLID Ez
Ilustracija IQOS ORIGINALS DUO uređaja. hover: Ilustracija IQOS ORIGINALS DUO uređaja.

IQOS ORIGINALS DUO
An illustration of IQOS ORIGINALS DUO. hover: An illustration of IQOS ORIGINALS DUO.

IQOS 3 DUO
An illustration of IQOS 2.4 PLUS. hover: An illustration of IQOS 2.4 PLUS.

IQOS 2.4 PLUS
An illustration of lil SOLID 2.0. hover: An illustration of lil SOLID 2.0.

lil SOLID 2.0
Garnet Red IQOS ILUMA i PRIME device above its charger

First steps

Learn how to use your IQOS ILUMA i PRIME device and find quick tips.

Find out more
Blue IQOS ILUMA i PRIME device standing near its charger

FAQs

Find a response to your most common questions.

Find out more
Breeze Blue IQOS ILUMA i PRIME device above its charger, with an IQOS ILUMA device in the background

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.

Find out more
Blue IQOS ILUMA i PRIME device above its charger

Accidental Damage Coverage

Connect your device to the user profile within 30 days of purchase and take advantage of an additional year of warranty.

Find out more
Blue IQOS ILUMA i PRIME device above its charger, customized with wrap and rings

International Assistance

Get support when you're away from home.

Find out more
Garnet Red IQOS ILUMA i PRIME device and its charger on a light turquoise background

IQOS App

In IQOS app you can get support, update firmware and customize your experience with IQOS ILUMA i PRIME device.

Find out more

Want to chat?

We're here for you in-store or at your fingertips. You choose.

IQOS Store locator icon

Store locator

Find a local IQOS store with our store locator.

Check working hours on the link.

IQOS phone icon

Phone

Give us a call on 0800 9153.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

IQOS email icon

E-mail

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

Instagram

Instagram

Follow IQOS Instagram and chat to our IQOS experts.

Monday - Friday: 8:00 - 20:00

icons-64-youtube-light-theme

YouTube

Discover practical how-to videos.

Support available 24/7.

IQOS Facebook icon

Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

Viber_EN

Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00