Number “0” flashing on the Touch Screen

Is number “0” flashing on the Touch screen of your IQOS ILUMA i PRIME holder 3 times? Then your holder is discharged, and here is how to charge your holder:

1. Place the holder back inside the IQOS ILUMA i PRIME Pocket Charger. Ensure it is placed correctly and close the Pocket Charger door.
2. Make sure your pocket charger is charged enough to fully charge the holder.
3. Leave the Holder to charge, until at least one Holder’s status light turns solid white on the Pocket Charger.

Pause Mode is unavailable

As a first step, ensure that Performance Mode and Pause Mode are activated in the IQOS APP.

• The Touch Screen shows whether Pause mode is available or not, as Pause mode is illustrated by 2 short vertical lines at the top of the Touch Screen.
• Pause Mode can be used once in the first or second consecutive use in Performance Mode and can be activated within the first 3 minutes, or 8 puffs of the experience.

1. Swipe down across the entire Touch Screen to activate the Pause mode.

• If the swiping motion does not cover the entire length of the Touch Screen, pause mode will not be activated.

2. Resume the experience, swipe UP across the entire Touch Screen and wait for the preheating.

• Pause Mode can last up to 8 minutes. If experience is not resumed, the Holder will automatically switch off.