Bring your IQOS ILUMA device to Q STORE to have your device checked by IQOS experts as part of the IQOS SPA service.
The benefits of IQOS SPA
Ensure your IQOS ILUMA is working at its best
Optimize your IQOS ILUMA device experience
Keep your IQOS ILUMA in optimal condition for longer
What your IQOS SPA includes
Holder check
ILUMA holder cause problems with aerosol delivery due to tobacco residue.
Ring security check
To ensure the cosmetic ring is properly fastened. With the ILUMA Prime, the holder cannot securely fit into the pocket charger without the cosmetic ring.
AutoStart diagnostic
To veryfy the consumables are being placed correctly in the holder. To confirm AutoStart function hasn’t been deactivated in the app.
Electrical contacts check
Check all electrical contacts holder pocket chargers, USB C.
Firmware upgrade
Perform firmware update to guarantee correct functioning of the device.
Advanced diagnosis
Perform advanced diagnosis to ensure correct functioning of the device.
