Complete care IQOS ILUMA™

Complete service is an always-on professional IQOS ILUMA™ device maintenance service that helps you get the most out of your IQOS ILUMA™ device.
Bring your IQOS ILUMA™ device to a selected IQOS sales and service location to have your device checked by IQOS experts as part of the Full Service.
We will check your IQOS ILUMA™ device and test the aerosol flow.
We will perform professional maintenance of electrical contacts and USB-C connectors, and if necessary, upgrade the firmware of the device.
In case of difficulties with the operation of the device, with the help of advanced diagnostics, we will determine what the difficulties are.

With Complete service IQOS experts will perform a range of diagnostic and maintenance activities to ensure your IQOS ILUMA™ device remains in optimal condition. Testing your device for resistance to draw indicates its ability to deliver aerosol with each puff.  Additionally, a professional device check to make sure your holder and the electrical contacts are spotless. To finish it up, the ring will be checked and if nece a firmware upgrade will be performed if needed, to keep your device in optimal condition.  

Complete service is free to all registered adult IQOS ILUMA™ users, and it also applies to devices for which the commercial warranty has expired.

Regularly maintaining your IQOS ILUMA™ device will keep it in optimal condition for longer. Complete service is a professional service to your regular device care to ensure you have the best possible IQOS ILUMA™ experience. And when you are using your IQOS ILUMA™ device for longer, you're playing a role in reducing electronic waste. 

Its easy and free – you don’t need to pay anything to get the best out of your IQOS ILUMA™ device. You don’t even need to book an appointment if you are visiting us in IQOS store. Simply bring your IQOS ILUMA™ device with you and our experts will give a complete check-up.

You can use the service as often as you would like. Regular check and maintaining your IQOS ILUMA™ device helps keep it in optimal condition for longer. For optimal device performance we recommend using this service every 3 (three) to 6 (six) months.

Complete service takes no more than thirty minutes. If you prefer, you can also leave a IQOS ILUMA™ device in IQOS  store if you cannot wait. 

If the issue with your IQOS ILUMA™ device can be resolved during a Complete service, an IQOS expert will be sure to help you after they perform the initial check-up. For example, many common issues can be fixed through a firmware upgrade and which can be performed as part of Complete service. In case of difficulties with the the device: using advanced diagnostics, we will determine what the problems are.