IQOS Care Plus

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IQOS Coach

Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.

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International Assistance

Would you like help with your IQOS while travelling? Call our dedicated helpline for advice and assistance.

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Unintended mishap

IQOS CARE PLUS provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement.

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Frequently Asked Questions about IQOS 

Explore all FAQs

Still have questions about IQOS? 

We are here to help you across multiple channels 

Mail

IQOS Email Support 

 

Send us your query and we will respond as soon as possible.
Working hours: monday - friday: 8 to 20h; saturday - sunday: 10 to 18h.
Support

IQOS Phone Support

Want to speak to one of our IQOS support experts? Call us at 0800 9153
Working hours: monday - friday: 8 to 20h; saturday - sunday: 10 to 18h.
Chat

IQOS Live Chat

 

Chat with one of our IQOS experts online.
Working hours: monday - friday: 8 to 20h; saturday - sunday: 10 to 18h.
facebook

IQOS on Facebook

 

Visit our IQOS Facebook page, we will respond as soon as possible
Working hours: monday-friday: 10 to 18h.
IQOSviber

IQOS Viber

 

IQOS customer support on Viber is available through IQOS chatbot (24/7) and IQOS experts.

Working hours:  monday - friday: 10 to 18h.
FAQ

IQOS Frequently asked questions

Find all FAQs about IQOS device