IQOS ILUMA ONE Troubleshooting

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IQOS ILUMA PRIME

IQOS ILUMA

IQOS ILUMA ONE

lil SOLID Ez

IQOS ORIGINALS DUO

IQOS 3 DUO

IQOS 2.4 PLUS

lil SOLID 2.0

Inserting tobacco stick specially designed for IQOS ILUMA

A tobacco stick may be broken in the device. Try using a toothpick to remove the part of the stick that remains in the device.

IQOS ILUMA ONE devices in different colours

Why do I see the white lights progressively switching off during my experience?

This is the experience count down. When you feel another vibration and only one light pulsing white, your IQOS experience is nearly over (30 sec or 2 puffs remaining). Slide to close the cap.

A close-up of four white lights on IQOS ILUMA ONE device

All lights blink twice in white and then switch-off

Your IQOS ILUMA ONE may be out of range of temperature (0°C⁓40°C). If too cold, try to warm it in your hands and try again.

A close-up of one yellow light on IQOS ILUMA ONE device

Bottom light blinks yellow

Tap the button on your IQOS ILUMA ONE to check the battery level. If the bottom of the light strip blinks yellow, this means the battery is low on charge. Charge the IQOS ILUMA ONE with the manufacturer-approved power adaptor. For a full charge, plug the device for at least 75 minutes. When full, all lights will stay solid white and then turn off.

A close-up of one red light on IQOS ILUMA ONE device

Bottom light blinks red

There might be a little error, please try to reset your IQOS ILUMA ONE. If the red light persist, please contact our Customer Care.

IQOS ILUMA ONE device with an arrow pointing to the device button and illustration of a watch next to it

Reset

Press the IQOS ILUMA ONE button for 7 seconds, then release the button. All Status lights will turn off, blink twice and turn on to confirm the reset.

Does the tobacco stick designed for IQOS ILUMA have lower areosol quality?

The IQOS ILUMA Holder only needs to detect the presence of a tobacco stick in order to start an experience. A used stick will generate a lesser amout of the aerosol.
Ensure the tobacco stick was inserted correctly as per the user guide instructions.
Tobacco sticks should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.