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Care you can
count on.

Black lil SOLID Ez device

First steps

Learn how to use, clean, charge and easily take care of your lil SOLID Ez.

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Gold lil SOLID Ez device

Complete service

Professional maintenance for your lil SOLID Ez.

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Blue lil SOLID Ez device

FAQs

All your lil SOLID Ez questions answered.

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Want to chat?

We’re here for you in-store or at your fingertips. You choose.

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Store locator

Find a local IQOS store with our store locator.

Check working hours on the link.

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Phone

Give us a call on 0800 9153.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Email

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

Instagram

Instagram

Follow IQOS Instagram and chat to our IQOS experts.

Monday - Friday: 8:00 - 20:00

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YouTube

Discover practical how-to videos.

Support available 24/7.

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Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00