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Care you can
count on.

An illustration showing an IQOS ILUMA PRIME. hover: An illustration showing an IQOS ILUMA PRIME.

IQOS ILUMA PRIME
An illustration showing an IQOS ILUMA. hover: An illustration showing an IQOS ILUMA.

IQOS ILUMA
An illustration showing an IQOS ILUMA ONE. hover: An illustration showing an IQOS ILUMA ONE.

IQOS ILUMA ONE
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lil SOLID Ez
An illustration of IQOS ORIGINALS DUO. hover: An illustration of IQOS ORIGINALS DUO.

IQOS ORIGINALS DUO
An illustration of IQOS ORIGINALS DUO. hover: An illustration of IQOS ORIGINALS DUO.

IQOS 3 DUO
An illustration of IQOS 2.4 PLUS. hover: An illustration of IQOS 2.4 PLUS.

IQOS 2.4 PLUS
An illustration of lil SOLID 2.0. hover: An illustration of lil SOLID 2.0.

lil SOLID 2.0
Black lil SOLID Ez device

First steps

Learn how to use, clean, charge and easily take care of your lil SOLID Ez.

Find out more
Gold lil SOLID Ez device

Complete service

Professional maintenance for your lil SOLID Ez.

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Blue lil SOLID Ez device

FAQs

All your lil SOLID Ez questions answered.

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Want to chat?

We’re here for you in-store or at your fingertips. You choose.

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Store locator

Find a local IQOS store with our store locator.

Check working hours on the link.

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Phone

Give us a call on 0800 9153.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Email

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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YouTube

Watch how-to videos.

Support available 24/7.