If you see the unusual screen indication, this may indicate one of the below. Applicable only to IQOS ILUMA i PRIME & IQOS ILUMA i. 
 

Screen: 2 vertical lines (one at the top, one at the bottom) alternating side 3x

Issue: Device is out of operating temperatures range.

Action: Bring the device to the optimal temperature range (0 – 40°C).

Screen: One or two horizontal lines blinking 8x 

Issue: Battery End of Life; One or both experiences permanently lost

Action: Eligibility replacement check.

Screen: Letter “E” flashing 3x

Issue: Proximity to magnet affecting device / Device malfunction / Firmware update failed or interrupted

Action: Reset the device.

Screen: Number “0” flashing 3x

Issue: Low battery.

Action: Charge the Holder by inserting it in a charged Pocket Charger.

Screen: Horizontal line and a circle underneath

Issue: Device locked 

Action: De-activate the “Device Lock” feature via IQOS App.

Screen: No lights

Issue: Holder OFF / Holder discharged / Contacts dirty / broken Holder

Action: switch on the Holder, charge it or clean it. In case of broken Holder, please, contact us or visit the nearest IQOS Service Point for assistance. 

Screen: 3 horizontal lines appear in waves 3x

Issue: AutoStart is disabled (even when the stick is inserted)

Action: Activate AutoStart feature via IQOS App.

If you have not used the device for a long period of time, first, try to charge it to ensure it can function. Please, ensure there is no visible damage before use. 

In case you notice any malfunctioning during the use of the product, please stop using the device. 

When you start charging the battery after a long period of inactivity, i.e. when your battery is completely depleted, the charging lights may not appear after up to 10 minutes. This is a normal process.

Lights Blink Yellow - Battery depleted, need to charge.

Lights Blink White Twice – device is outside operating temperature range (0°C~40°C).

Lights Blinks Red – reset the device. If red light blinking persists -> please, contact us or visit the nearest IQOS Service Point for assistance.

To reset IQOS ILUMA i ONE, press the Button for 7 seconds, then release. 
All Status Lights will turn OFF, blink twice, and turn on. 

To check the charge level, short press the Button. Status Lights will turn ON to indicate battery level: 

• 4 LEDs = more than 75% charged

  • 1 LED = less than 25%. 

  • 1 LED orange triple blink = battery depleted. Need to charge.

Before first use, fully charge your device with a compatible AC Power Adaptor (5V, 2A, Type C output) and USB-C charging cable from an electrical outlet.

A full charge takes approx. 90 min (1h 30 min)

IQOS ILUMA i ONE does not require a full charge to work, however we recommend to fully charge it before the first use.

1. Turn on the device - press and hold the Button for 4 seconds, then release; Status Lights will turn ON slowly. 

2. Slide the cap to open.

3. Insert tobacco stick to the line on filter until the device vibrates and lights pulse.

4. Preheating starts automatically (AutoStart), or, by pressing the Button for 1 second (app. 20 sec). 

5. 2nd vibration and Status Light stays fixed - you can start using.

6. During the use, Status Light will indicate remaining time.

7. To signal the last 30 sec or last 2 puffs, the device will vibrate once with one light pulsing white.

8. Remove tobacco stick.

9. Slide the cap back to close.

IQOS ILUMA i ONE is equipped with AutoStart/AutoStop feature.  
The experience will stop automatically if the tobacco stick is moved or removed from the device.

The serial number of the device represents a fourteen-character code.  The serial number is placed on the back of the device.

IQOS ILUMA i ONE is our latest innovation in heating devices that offers a range of advanced features for a clean, seamless and more flexible experience of using device than before.

IQOS ILUMA i ONE is all-in-one pocket-sized device, and it offers:

• Consistent experience with 20 consecutive uses without recharge 

• You may get 4 extra puffs with FlexPuff feature (FlexPuff activation and number of puffs depend on individual usage patterns, thus extended experience might not apply to all experiences. FlexPuff does not activate when pause is used).

• Autostart/AutoStop feature

Available in 5 colours: Breeze Blue, Leaf Green, Digital Violet, Vivid Terracotta, Midnight Black. 

To reset your IQOS ILUMA i, place the Holder in the Pocket Charger and press the Pocket Charger Button for 10 seconds. All Status Lights will turn OFF, blink twice, and turn ON to confirm a RESET.