Iil SOLID 2.0 devices are no longer available for sale. 
But no worries. You will still get support for your current Iil SOLID 2.0 device according to the warranty terms.

If you experience any difficulties inserting tobacco sticks specifically designed for lil into the lil device, please, check the following:

1. Check if you are using the tobacco stick specifically designed for lil and not any other product
2. Check if there are any remnants inside the stick insertion part. Remove the remnants by pulling the cap out of the device, install the cap back and try to insert the stick again.
3. Don’t forget to twist the tobacco stick more than 3 times in one direction before pulling the stick out of the device. This way you avoid remnants in the stick insertion part. 
4. Check if you insert the stick in the right direction. Insert the tobacco stick specifically designed for lil with the tobacco part facing down. If it is inserted upside down, you may experience difficulties inserting it.
5. If a tobacco stick specifically designed for lil gets broken in the device, please, remove the broken stick:
   • Pull out the cap and the broken stick should come with it. Then, gently tap the cap to remove the broken part.
   • If this does not happen, with caution, try using a toothpick to remove the part of the stick that remains in the device.
   • do not use any sharp tools to remove the broken stick as you might damage the device. 
   • do not insert any metal into your device.
   • if you are experiencing any trouble please go to your nearest IQOS Service Point so that one of our IQOS experts can assist you. 

6.    Check if the tobacco sticks were exposed to a humidity or high temperature. They need to be kept in a dry place to prevent the tobacco mix from sticking together. Try a new stick from the pack that was not exposed to humidity.
7.    If none of the above solutions helps, contact us at Customer Support Center or visit the nearest IQOS Service Point.

What you experience with tobacco sticks specifically designed for lil is the taste of a real tobacco, which is heated, but not burned.
Tobacco sticks are made from a specially selected blend of tobacco in order to provide tobacco taste satisfaction that replicates as much as possible what adult smokers expect.
By heating the tobacco, instead of burning it, the taste released is less harsh than what you are used to with a cigarette. That’s why the taste of tobacco sticks specifically designed for lil is different.

The lingering smell most probably comes from the non-regular or non-thorough cleaning. We recommend cleaning the device on a regular basis after using 1 pack of tobacco sticks specifically designed for lil.

If you continue to use the device without removing the debris or remnants, the device can heat up the remnants, which can produce the lingering smell.

If you have not used the device for a long period of time, please ensure there is no visible damage present and then, try to charge it fully before attempting to turn it on.

To conserve battery life, the device will return to sleep mode: 

1. if it is not charged for 24 hours when the Status LED light is red
2. if it is not used for 7 days when the Status LED light is orange, ice blue, or blue

Please note, when you start charging the battery after a long period of inactivity, i.e. when your battery has been completely depleted, the charging lights may not appear right away. This is a normal process.

If the charging does not happen, please, contact our Customer Support.

A comprehensive professional lil device maintenance service performed at an IQOS Service Point.
Every check-up is carried out to help you to keep the lil device in best condition for longer and to ensure optimal lil experience.

This service is free of charge.

What services are included Complete service?

If you experience that you only get a little bit of aerosol compared to your previous experiences, please ensure you check the following:

• You are using the tobacco sticks specifically designed for lil and not any other brands or products.
• You have correctly inserted the tobacco stick in lil SOLID Ez device without breaking or turning the tobacco stick.
• Check if  there are any remnants inside the stick insertion part. Remove the remnants by pulling the cap out of the device, install the cap back and try the new stick.
• You allow the device to pre-heat for about 25 seconds prior to puffing.
• You clean your lil SOLID Ez regularly (every 20 sticks).
• You pause between puffs to allow the pin to properly heat the tobacco and generate aerosol.

You can also bring your Iil SOLID Ez into your nearest IQOS Service Point for a free Complete Service periodically.

For optimal charge, use a supplied AC Power Adaptor and Charging cable.
Please ensure you use the right charging method. We recommend charging only with the USB Cable and AC Power Adaptor designed for lil™ SOLID. Only 5V 2A chargers will support optimal charging.
If you use other types of chargers, such as smartphone chargers, car phone chargers, or portable power banks, may cause low charge efficiency or reduced battery life.

Foreign particles may cause poor connectivity between the device and the AC Power Adaptor. To ensure the connectivity between the USB connections, please, ensure that they are clean both on the device and the AC Power Adaptor.

No. Cigarettes cannot be used with lil SOLID Ez device because of different manufacturing design. Use the lil SOLID Ez device with tobacco sticks specifically designed for lil.

Both, cigarettes and tobacco sticks specifically designed for lil, contain nicotine, which is addictive. However, this is the only common point.

Differences:
Cigarettes burn tobacco, reaching high temperatures, and producing ash, tar*, and smoke with high number and levels of harmful chemicals. Tar is the residue from smoke after a cigarette is burned.

On the contrary, lil SOLID Ez does not produce tar because it heats tobacco instead of burning it. It generates an aerosol residue that is fundamentally different from tar and consists of significantly lower levels of harmful chemicals.*
As a result of heating, lil SOLID Ez emits on average 95 % lower levels of harmful chemicals compared to cigarettes.**

Important information: This does not necessarily equal a 95% reduction in risk. The absence of tar does not mean that lil SOLID Ez is risk-free. lil SOLID Ez provides nicotine which is addictive.

* Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See Important Information on iqos.com.
** Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See Important Information on iqos.com.