Troubleshooting IQOS ILUMA i ONE

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IQOS ILUMA i PRIME

IQOS ILUMA i

IQOS ILUMA i ONE

IQOS ILUMA PRIME

IQOS ILUMA

IQOS ILUMA ONE

lil SOLID Ez

IQOS ORIGINALS DUO

IQOS 3 DUO

IQOS 2.4 PLUS

lil SOLID 2.0

Blue IQOS ILUMA i ONE above a terracotta IQOS ILUMA i ONE

IQOS ILUMA i ONE top and bottom lights flashing white

Top and bottom lights will flash white on short button pressed, when trying to start an experience.
It means that Device lock mode is activated, and the device is locked. In this case follow the below instructions:

Open IQOS App and select your IQOS ILUMA i ONE device.
Go to “device settings” and on top you will see the option “Lock device”
De-activate the Device lock, by clicking the button.

Find out the meaning of the lights in IQOS ILUMA i ONE

Green IQOS ILUMA i ONE above a violet IQOS ILUMA i ONE

FlexPuff not working

FlexPuff activation and number of puffs depend on individual usage patterns.
Your device will automatically analyze the consumed volume of aerosol and might activate FlexPuff.
Thus, the extended experience might not apply to all experiences.
When Pause is used FlexPuff cannot be activated.
If FlexPuff will be activated, then you will be granted with 4 extra puffs.

Find out what is FlexPuff

Blue IQOS ILUMA i ONE above a green IQOS ILUMA i ONE

Lights on device on short button press, but unable to chargePause mode is unavailable

Are the lights ON, but the device is not charging? Then the charging ports might need to be cleaned.

Unplug the device and ensure the charging ports on both the device and the charging cable are dry and clean from contamination.
Charge your device by using compatible AC power adaptor (sold separately) and cable for approximately 90 min, for full charge. 4 lights will turn solid white and then turn off when it is fully charged. If the device is fully discharged, the light might take few seconds before turning ON.
In case the lights on the device are on, but unable still to charge, try to perform a reset. Press and hold down the ON/OFF button on the device for 10 seconds continuously. RESET is confirmed when status lights fade in, blink twice fast, ramp up and then the current device charge level will be shown.