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Your first steps with IQOS ILUMA ONE

An illustration showing an IQOS ILUMA PRIME. An illustration showing an IQOS ILUMA PRIME.

IQOS ILUMA PRIME
An illustration showing an IQOS ILUMA. An illustration showing an IQOS ILUMA.

IQOS ILUMA 
An illustration showing an IQOS ILUMA ONE. An illustration showing an IQOS ILUMA ONE.

IQOS ILUMA ONE
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IQOS ORIGINALS DUO
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IQOS 3 DUO
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IQOS 2.4 PLUS
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Get started with your new IQOS ILUMA ONE with a few easy steps
 
  1. Tap the button on your IQOS ILUMA ONE to check your battery level. If the level is low then charge the device with the power adaptor that comes together with the device. If the battery is completely discharged, it can take up to 90 minutes.
  2. By pressing the button for four seconds you can turn the device ON/OFF.
  3. Slide the cap to open and gently insert a tobacco stick specially designed for IQOS ILUMA to the line on filter with filter facing outside. Press the button for at least 1 second until IQOS ILUMA ONE vibrates and Status Light(s) pulse(s). Keep the tobacco stick in position during the preheating. Start using once IQOS ILUMA ONE vibrates and Status lights stay fixed.
  4. When you feel another vibration and only one Light pulsing white, your IQOS time is nearly up (30 sec or 2 puffs remaining). Slide to close the cap.

  • Good to know
    - During use, the experience will stop if the tobacco stick is removed from your IQOS ILUMA ONE.

  • - The IQOS ILUMA ONE will stop if the ambiant temperature is out of range (0℃⁓40℃). If so, all lights blink twice in white and then switch off. If the ambient temperature is low, try warming the device in your hand for at least a minute.

     

Charging your IQOS ILUMA ONE
  1. Tap the button on your IQOS ILUMA ONE to check the battery level. If the bottom of the light strip blinks yellow, this means the battery is low on charge. 
  2. Charge the IQOS ILUMA ONE with the power adaptor that comes together with the device. For a full charge, plug the device for at least 75 minutes. When full, all lights will stay solid white and then turn off.

IQOS ILUMA ONE usage tips

Firmware upgrade

Update the firmware of your IQOS ILUMA ONE regularly. Updating its firmware will help you to maintain the device performance and improve your experience.

Keeping battery power

Charging your IQOS ILUMA ONE on a daily basis is the best way to ensure you're never without your IQOS. Always charge the IQOS ILUMA ONE with the manufacturer-approved power adaptor.

IQOS app interface

You can customise your experience with the IQOS app. Get notifications, tips and tutorials too.

IQOS ILUMA ONE User Guide

Our IQOS ILUMA ONE User Guide will let you deep dive into how your device works and how to use it.

Download

Having problems
with your IQOS ILUMA ONE?

Troubleshoot
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