English

First steps with IQOS 2.4 PLUS

An illustration showing an IQOS ILUMA PRIME. An illustration showing an IQOS ILUMA PRIME.

IQOS ILUMA PRIME
An illustration showing an IQOS ILUMA. An illustration showing an IQOS ILUMA.

IQOS ILUMA
An illustration showing an IQOS ILUMA ONE. An illustration showing an IQOS ILUMA ONE.

IQOS ILUMA ONE
An illustration of IQOS ORIGINALS DUO. An illustration of IQOS ORIGINALS DUO.

IQOS ORIGINALS DUO
An illustration of IQOS ORIGINALS DUO. An illustration of IQOS ORIGINALS DUO.

IQOS 3 DUO
An illustration of IQOS 2.4 PLUS. An illustration of IQOS 2.4 PLUS.

IQOS 2.4 PLUS
An illustration of lil SOLID 2.0. An illustration of lil SOLID 2.0.

lil SOLID 2.0
Getting started with your IQOS 2.4 PLUS
 
  1. Press the button on your IQOS 2.4 PLUS Pocket Charger for four seconds until you see a light. No light? Try charging your IQOS with the IQOS AC power adaptor and cable.
  2. Open the Pocket Charger, insert the Holder Pocket Charger, then close the lid. When the small light flashes, your device is charging. 
  3. Take the Holder out of the Pocket Charger then gently insert a tobacco stick into it, being careful not to twist anything.
  4. Press and hold the Holder button. After one vibration, the holder light will slowly pulse. When the light stops pulsing and stays white, your Holder is ready to use. 
  5. When the light starts to fade, it’s almost time to remove the tobacco stick. When the light turns off, remove the tobacco stick and recharge your device, ready for next time.
Charging your IQOS 2.4 PLUS
  1. Take out your used tobacco stick. 
  2. Put your IQOS 2.4 PLUS Holder in the Pocket Charger and close the lid. When you see a small light flash, your Holder is flashing. 
  3. After a few minutes, the small light will stop flashing. Your Holder is charged and ready to use.
  4. When the battery lights on your Pocket Charger fade, plug it into a wall outlet using your IQOS cable and AC power adaptor to recharge.
     
Cleaning your IQOS 2.4 PLUS
  1. Wait for your IQOS 2.4 PLUS to cool down then slide the cap off.
  2. Tap out any loose tobacco from inside your Holder then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it. 
  3. Clean your device using the cleaning sticks as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better taste experience. It’s as simple as that.

Tips from us, to you

Carefully insert and remove the tobacco sticks

Be careful not to twist or force in the tobacco stick. Never rotate the tobacco stick while it is inside the holder as this may damage the blade.

Clean the IQOS both inside and out

In addition to cleaning your device regularly with IQOS cleaning tools, you can also disinfect the IQOS pocket charger, holder and other IQOS accessories you have from time to time.

Properly prepare IQOS for the trip

Planning a trip and not sure if IQOS can travel with you by plane? You can bring it with you in the passenger compartment, like any other electronic device, but not in checked baggage.

That’s not all. There’s more useful information in our IQOS 2.4 PLUS User Guide.

Our IQOS 2.4 PLUS User Guide will let you delve deeper into how your device works and what it can do.

Download our IQOS 2.4 PLUS User Guide

Got a question?
Find the answer in our FAQs

See FAQs

Something we haven’t covered?

There are several ways you can reach us.

iqos coach icon

Use our live chat

Chat to our personal experts in real time. They’re available every day; Monday to Friday from 8 to 20 h, Saturdays and Sundays from 10 am to 18 h. Send them them a message and they’ll get back to you.

Let's chat
facebook icon

Facebook us

Visit our page and chat to an IQOS expert. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.

Our Facebook Page
svg1

Discover IQOS Viber

On Viber, our customer support is available 24/7 in the form of an IQOS chatbot, and you can also contact IQOS experts on weekdays from 8 to 20 h and on Saturdays and Sundays from 10 to 18 h.

Open IQOS Viber
mail icon

Send us an email

Write to us. Our inbox is never too full. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.

Email us
contact icon

Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.

Get in touch