How long does the Complete service take?
Complete service takes no more than thirty minutes. If you prefer, you can also leave a IQOS ILUMA™ device in IQOS store if you cannot wait.
How often can I make use of Complete service?
You can use the service as often as you would like. Regular check and maintaining your IQOS ILUMA™ device helps keep it in optimal condition for longer. For optimal device performance we recommend using this service every 3 (three) to 6 (six) months.
How can I get a Complete service?
Its easy and free – you don’t need to pay anything to get the best out of your IQOS ILUMA™ device. You don’t even need to book an appointment if you are visiting us in IQOS store. Simply bring your IQOS ILUMA™ device with you and our experts will give a complete check-up.
Why should I make use of Complete service?
Regularly maintaining your IQOS ILUMA™ device will keep it in optimal condition for longer. Complete service is a professional service to your regular device care to ensure you have the best possible IQOS ILUMA™ experience. And when you are using your IQOS ILUMA™ device for longer, you're playing a role in reducing electronic waste.
Who can benefit from Complete service?
Complete service is free to all registered adult IQOS ILUMA™ users, and it also applies to devices for which the commercial warranty has expired.
What services are included Complete service?
With Complete service IQOS experts will perform a range of diagnostic and maintenance activities to ensure your IQOS ILUMA™ device remains in optimal condition. Testing your device for resistance to draw indicates its ability to deliver aerosol with each puff. Additionally, a professional device check to make sure your holder and the electrical contacts are spotless. To finish it up, the ring will be checked and if nece a firmware upgrade will be performed if needed, to keep your device in optimal condition.
What is Complete service?
Complete service is an always-on professional IQOS ILUMA™ device maintenance service that helps you get the most out of your IQOS ILUMA™ device.
Bring your IQOS ILUMA™ device to a selected IQOS sales and service location to have your device checked by IQOS experts as part of the Full Service.
We will check your IQOS ILUMA™ device and test the aerosol flow.
We will perform professional maintenance of electrical contacts and USB-C connectors, and if necessary, upgrade the firmware of the device.
In case of difficulties with the operation of the device, with the help of advanced diagnostics, we will determine what the difficulties are.
Dec 13, 2023
Cigarette Smoke Smell and Lingering Smell from Cigarettes
Lingering cigarette smells can be frustrating for an adult smoker. The residue a cigarette produces when it burns coats everything it comes into contact with – including walls, sofas and curtains. Over time, the build-up can be difficult to eradicate. For an adult smoker wondering how to get cigarette smoke smells and lingering smells out of clothes, a sofa or from surfaces around the home, there are methods that may neutralize the problem using products from around the house.
- Vinegar is known to cut through strong smells, such as cigarette smoke, and potentially neutralize them. Vinegar can be mixed together with lemon juice and used as a room spray. It’s also possible to use vinegar directly on surfaces as a cleaner. Wipe down walls and sofa fabric by applying a damp cloth with a vinegar and water solution.
- Deodorizing sprays can help to mask cigarette smoke and lingering smells if you don’t have the time to undertake a deep clean.
- Good ventilation can help reduce the build-up of cigarette smoke and lingering smells. Keep windows open while at home to encourage air circulation.
Can Smoke-Free Alternatives Prevent Cigarette Smoke Smell and Reduce Lingering Smell?
Smoke-free products should produce less smell than cigarettes. However, it should be substantiated on a product-by-product basis.
While a smoke-free alternative is unlikely to get rid of the lingering smell altogether, a device built with years of research incorporated into its design may not smell as much as a cigarette.
With a range of devices like IQOS tobacco heating device, you generally won’t have to worry about cigarette smoke smell because IQOS generates no smoke, unlike cigarettes. IQOS ILUMA leaves less lingering smell than cigarettes.*
* 90% agreement amongst 674 adult consumers in Japan and Italy, 2020 – 2021.
Tobacco heating devices and e-cigarette devices, while not without risk, may present other benefits for adult smokers compared to cigarettes. However, the best decision any adult smoker can make is to quit tobacco and nicotine use altogether. IQOS is not risk-free and provides nicotine, which is addictive. IQOS is not alternative to quitting and is not designed as cessation aids.
Further Benefits of Smoke-Free Alternatives
IQOS heated tobacco is one smoke-free alternative. IQOS emits on average 95% lower levels of harmful chemicals compared to cigarettes.*
Important information: This does not necessarily equal a 95% reduction in risk. IQOS is not risk-free.
*Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See Important Information.
The latest device in the IQOS tobacco heating range, IQOS ILUMA is a culmination of years of research and expertise. With all the benefits of previous IQOS devices, IQOS ILUMA features a SMARTCORE INDUCTION SYSTEM™ technology. IQOS ILUMA produces less smell during usage compared to previous generations of IQOS.*
* 75% agreement amongst 726 adult consumers in Japan and Italy, 2020 – 2021.