Smart Exchange Terms and Conditions
Can I change the IQOS ILUMA PRIME wrap?
You can. Open the wrap fully on your device and pull it out, from the top down. Now you can easily remove it from the pocket charger. To attach your new wrap, slide the linear magnets into the same shaped recesses on the pocket charger.
How do I clean the IQOS ILUMA PRIME’s leather-like wrap, and is it covered by commercial warranty?
The great news is that cleaning the leather-like wrap is easy. Just grab a damp cloth and wipe it gently. Wraps are not covered by the warranty.
What accessories are available for my new IQOS ILUMA?
Ring Sets
You can switch your device’s look as often as you want with our range of textured rings. Exclusively for IQOS ILUMA PRIME and IQOS ILUMA.
RING SET:
Sets of three different colored rings with a handy removal tool that makes it easy to swap them to match your style and mood.
PREMIUM RING SET:
Our premium ring set contains three rings with different finishes. It also comes with a handy removal tool.
IQOS ILUMA PRIME Wraps
From iridescent sheens and leather-like materials to soft-touch microfibre and fabrics with multicolor effect, all our new Wraps for IQOS ILUMA PRIME come in a variety of colours and materials. Your device also has a choice of full Wraps that replace the core device wrap and offer full coverage.
Door Covers
You can pick from our new range of easily interchangeable Door Covers for IQOS ILUMA. They are available in four different finishes and a choice of colours. And our premium door covers are made from solid aluminum and provide a more discerning way to customize your device.
Sleeves
You can cover your IQOS ILUMA with the silicone Sleeve. It’s designed to help keep the device safe, looking good, and is available in multiple colorways. Easy to slip on, it protects your device from scratches and dents while providing an anti-slip grip for your comfort.
You can cover your IQOS ILUMA with the fabric Sleeve Plus. It’s designed to help keep the device safe, looking good, and is available in multiple colorways. Easy to slip on, it protects your device from scratches and dents while allowing you to carry it easily thanks to its lanyard.
Trays
Disposal Tray for used sticks that comfortably holds 20 sticks, available in 4 vibrant colors with an improved closure and sealing system, and reducing the odor from the used sticks.
How do I change the IQOS ILUMA holder ring?
Changing the ring is straightforward, but you’ll need to use the ring removal tool that came with your new ring. Simply fit the tool on the holder ring and turn it anti-clockwise to unlock it. Next, place the new ring onto the holder and use the tool to turn it clockwise to lock it into place.
How do I change the door cover of IQOS ILUMA?
Changing your IQOS ILUMA door cover to suit you is easy. You don’t need tools because the door is conveniently held in place by firm magnets. First, a pivot opens the door of the pocket charger, then you can remove the door cover by pulling it from the sides. To fit a new door cover, align it with the pivoting door and the magnets will pull it into place.
What colours does the IQOS ILUMA PRIME come in?
IQOS ILUMA PRIME is available in 4 stylish colours; Gold, Black, Green and Taupe.
What’s special about IQOS ILUMA PRIME’s design?
The IQOS ILUMA PRIME is our premium device, with its innovative design and considered use of stunning materials. For example, the IQOS ILUMA PRIME holder and pocket charger come in an aluminum body with a leather or fabric wrap on the pocket charger.
What are the best storage conditions for IQOS ILUMA?
Your IQOS ILUMA works best between 0 - 40℃, and tobacco sticks specially designed for IQOS ILUMA have the optimal taste when you keep them at room temperature. Here are a few storage tips:
- Keep your device away from water, direct sunlight and heat.
- Don’t leave your device in a hot place like inside a car because the lithium-ion battery and electric circuit board could be damaged, or significantly deteriorated.
- To ensure the optimal taste and to get the most from your device, we also recommend you avoid exposing your IQOS ILUMA and tobacco sticks to low temperatures for a long period of time.
- Store IQOS ILUMA devices and tobacco sticks in a clean and dry place, on a temperature between 0 and 60 °C.
- Do not expose IQOS ILUMA devices and tobacco sticks to high humidity conditions or direct sunlight.
- Do not use tobacco sticks that have been exposed to excessive heat or moisture.
Additional information:
In cold outdoor conditions, the device may be able to start if it’s kept warm (e.g.in your coat pocket). Nevertheless, while using the holder, the cold outdoor temperature may lead to:
a. Generating a lesser amount of the aerosol
b. Not enough energy to match the (per tobacco stick) designed usage duration.
Firmware Licence Agreement
Smart Exchange Terms and Conditions
Can I change the IQOS ILUMA PRIME wrap?
You can. Open the wrap fully on your device and pull it out, from the top down. Now you can easily remove it from the pocket charger. To attach your new wrap, slide the linear magnets into the same shaped recesses on the pocket charger.
How do I clean the IQOS ILUMA PRIME’s leather-like wrap, and is it covered by commercial warranty?
The great news is that cleaning the leather-like wrap is easy. Just grab a damp cloth and wipe it gently. Wraps are not covered by the warranty.
What accessories are available for my new IQOS ILUMA?
Ring Sets
You can switch your device’s look as often as you want with our range of textured rings. Exclusively for IQOS ILUMA PRIME and IQOS ILUMA.
RING SET:
Sets of three different colored rings with a handy removal tool that makes it easy to swap them to match your style and mood.
PREMIUM RING SET:
Our premium ring set contains three rings with different finishes. It also comes with a handy removal tool.
IQOS ILUMA PRIME Wraps
From iridescent sheens and leather-like materials to soft-touch microfibre and fabrics with multicolor effect, all our new Wraps for IQOS ILUMA PRIME come in a variety of colours and materials. Your device also has a choice of full Wraps that replace the core device wrap and offer full coverage.
Door Covers
You can pick from our new range of easily interchangeable Door Covers for IQOS ILUMA. They are available in four different finishes and a choice of colours. And our premium door covers are made from solid aluminum and provide a more discerning way to customize your device.
Sleeves
You can cover your IQOS ILUMA with the silicone Sleeve. It’s designed to help keep the device safe, looking good, and is available in multiple colorways. Easy to slip on, it protects your device from scratches and dents while providing an anti-slip grip for your comfort.
You can cover your IQOS ILUMA with the fabric Sleeve Plus. It’s designed to help keep the device safe, looking good, and is available in multiple colorways. Easy to slip on, it protects your device from scratches and dents while allowing you to carry it easily thanks to its lanyard.
Trays
Disposal Tray for used sticks that comfortably holds 20 sticks, available in 4 vibrant colors with an improved closure and sealing system, and reducing the odor from the used sticks.
How do I change the IQOS ILUMA holder ring?
Changing the ring is straightforward, but you’ll need to use the ring removal tool that came with your new ring. Simply fit the tool on the holder ring and turn it anti-clockwise to unlock it. Next, place the new ring onto the holder and use the tool to turn it clockwise to lock it into place.
How do I change the door cover of IQOS ILUMA?
Changing your IQOS ILUMA door cover to suit you is easy. You don’t need tools because the door is conveniently held in place by firm magnets. First, a pivot opens the door of the pocket charger, then you can remove the door cover by pulling it from the sides. To fit a new door cover, align it with the pivoting door and the magnets will pull it into place.
What colours does the IQOS ILUMA PRIME come in?
IQOS ILUMA PRIME is available in 4 stylish colours; Gold, Black, Green and Taupe.
What’s special about IQOS ILUMA PRIME’s design?
The IQOS ILUMA PRIME is our premium device, with its innovative design and considered use of stunning materials. For example, the IQOS ILUMA PRIME holder and pocket charger come in an aluminum body with a leather or fabric wrap on the pocket charger.
What are the best storage conditions for IQOS ILUMA?
Your IQOS ILUMA works best between 0 - 40℃, and tobacco sticks specially designed for IQOS ILUMA have the optimal taste when you keep them at room temperature. Here are a few storage tips:
- Keep your device away from water, direct sunlight and heat.
- Don’t leave your device in a hot place like inside a car because the lithium-ion battery and electric circuit board could be damaged, or significantly deteriorated.
- To ensure the optimal taste and to get the most from your device, we also recommend you avoid exposing your IQOS ILUMA and tobacco sticks to low temperatures for a long period of time.
- Store IQOS ILUMA devices and tobacco sticks in a clean and dry place, on a temperature between 0 and 60 °C.
- Do not expose IQOS ILUMA devices and tobacco sticks to high humidity conditions or direct sunlight.
- Do not use tobacco sticks that have been exposed to excessive heat or moisture.
Additional information:
In cold outdoor conditions, the device may be able to start if it’s kept warm (e.g.in your coat pocket). Nevertheless, while using the holder, the cold outdoor temperature may lead to:
a. Generating a lesser amount of the aerosol
b. Not enough energy to match the (per tobacco stick) designed usage duration.