Use of IQOS in holiday destinations
The inbound allowance for tobacco sticks are similar to cigarettes and may vary from one country to another.
Before leaving for vacation, please double check the allowances set by respective government agency in the country of your travel.
Customs authorities in the country of your destination may challenge the excess of the inbound allowance and could take the product, or even apply fines.
Travelers should check before traveling if entering with tobacco products in their country of destination is allowed.
What kind of product is IQOS?
IQOS is an alternative for adult smokers who would otherwise continue to smoke, which provides real tobacco taste, without many of the inconveniences of cigarettes, such as ash or smoke. It is not for people who have quit smoking or have never smoked.
IQOS is our most advanced smoke-free product that uses sophisticated electronics to heat tobacco instead of burning it to release a nicotine containing tobacco vapour.
IQOS is not for minors (under 18 years). Please refer to Important Information section for details. https://www.iqos.com/products/important
Privacy notice
Company information
Can I charge 2.4 / 2.4P Holder with the IQOS 3 Pocket Charger and vice versa?
No, the new IQOS 3 Pocket Charger is not compatible with the previous versions.
If you insert the 2.4/2.4 Plus Holder into the IQOS 3 Pocket Charger, the Holder will not charge because of the different size.
The IQOS 3 Holder cannot be inserted into 2.4 /2.4 Plus Pocket Charger because of the different size.
In which countries is IQOS available?
IQOS is available in the following countries*:
Andorra, Armenia, Bulgaria, Canary Islands, Canada, Colombia, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Dominican Republic, France, Germany, Greece, Guatemala, Italy, Israel, Japan, Kazakhstan, Korea, La Réunion, Latvia, Lithuania, Monaco, the Netherlands, New Zealand, Palestine, Poland, Portugal, Romania, Russia, Serbia, Slovak Republic, Slovenia, South Africa, Spain, Switzerland, Turkish Cyprus, Ukraine, the United Kingdom, and in some Duty Free shops.
Who can enrol in this program?
To join, you must be a legal-age IQOS user. That’s it!
How can I enrol in the personalised assistance program?
Please contact Customer Care on phone number 0800 9153 (Monday - Friday, 8 - 20h; Saturday - Sunday, 10 - 18h) or ask for enrollment in the nearest IQOS store.
I am new to IQOS. Do you offer any personalised assistance? Is it free of charge?
We know that some adult smokers appreciate support after purchasing IQOS. That is why we encourage adult IQOS users to make use of our complimentary post-purchase support.
Your personal IQOS expert will be by your side to answer your questions via phone, email or instant messaging ― whichever you prefer.
How does this program help? From explaining how to get the most out of your IQOS experience, to providing tips about IQOS whenever you need it - our highly trained IQOS experts will accompany you every step of the journey.
Use of IQOS in holiday destinations
The inbound allowance for tobacco sticks are similar to cigarettes and may vary from one country to another.
Before leaving for vacation, please double check the allowances set by respective government agency in the country of your travel.
Customs authorities in the country of your destination may challenge the excess of the inbound allowance and could take the product, or even apply fines.
Travelers should check before traveling if entering with tobacco products in their country of destination is allowed.
What kind of product is IQOS?
IQOS is an alternative for adult smokers who would otherwise continue to smoke, which provides real tobacco taste, without many of the inconveniences of cigarettes, such as ash or smoke. It is not for people who have quit smoking or have never smoked.
IQOS is our most advanced smoke-free product that uses sophisticated electronics to heat tobacco instead of burning it to release a nicotine containing tobacco vapour.
IQOS is not for minors (under 18 years). Please refer to Important Information section for details. https://www.iqos.com/products/important
Terms of use
Privacy notice
Company information
Can I charge 2.4 / 2.4P Holder with the IQOS 3 Pocket Charger and vice versa?
No, the new IQOS 3 Pocket Charger is not compatible with the previous versions.
If you insert the 2.4/2.4 Plus Holder into the IQOS 3 Pocket Charger, the Holder will not charge because of the different size.
The IQOS 3 Holder cannot be inserted into 2.4 /2.4 Plus Pocket Charger because of the different size.
In which countries is IQOS available?
IQOS is available in the following countries*:
Andorra, Armenia, Bulgaria, Canary Islands, Canada, Colombia, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Dominican Republic, France, Germany, Greece, Guatemala, Italy, Israel, Japan, Kazakhstan, Korea, La Réunion, Latvia, Lithuania, Monaco, the Netherlands, New Zealand, Palestine, Poland, Portugal, Romania, Russia, Serbia, Slovak Republic, Slovenia, South Africa, Spain, Switzerland, Turkish Cyprus, Ukraine, the United Kingdom, and in some Duty Free shops.
Who can enrol in this program?
To join, you must be a legal-age IQOS user. That’s it!
How can I enrol in the personalised assistance program?
Please contact Customer Care on phone number 0800 9153 (Monday - Friday, 8 - 20h; Saturday - Sunday, 10 - 18h) or ask for enrollment in the nearest IQOS store.
I am new to IQOS. Do you offer any personalised assistance? Is it free of charge?
We know that some adult smokers appreciate support after purchasing IQOS. That is why we encourage adult IQOS users to make use of our complimentary post-purchase support.
Your personal IQOS expert will be by your side to answer your questions via phone, email or instant messaging ― whichever you prefer.
How does this program help? From explaining how to get the most out of your IQOS experience, to providing tips about IQOS whenever you need it - our highly trained IQOS experts will accompany you every step of the journey.