You can easily check the charge level by following these simple steps: 

1. Press Pocket Charger Button for 1 second (short press)
2. The Battery Status lights will turn on and indicate the level of charge

Keep IQOS away from water, direct sunlight and/or heat.
Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.

If your IQOS device is not working, simply perform a reset.  
Still no luck? Please contact Customer Care to free number 0800 9153 Monday- Friday 8:00 am - 20:00; Saturday-Sunday  10:00-18:00 or [email protected] ask for assistance at the nearest IQOS store

IQOS Holder and Pocket Charger are designed to be safe, as electronic devices, when used in accordance with the instructions in the User Guide.  
They both comply with the EU consumer electronic safety requirements indicated by the “CE" (European Conformity) symbols on the packaging.
For more details refer to the User Guide.

For any assistance, please, contact our Customer Care:
By phone: 0800 9153
Working hours: Monday- Firday 8:00 - 20:00 ; Saturday-Sunday 10:00 - 18:00 
By email: [email protected]
Other channels:
Facebook @ https://www.facebook.com/iqoshr/
Livechat @ https://hr.iqos.com/hr 

No, we can’t say that at this point. While switching completely to IQOS presents less risk to your health, IQOS is not risk-free and delivers nicotine, which is addictive. If you are concerned about the health effects of smoking, your best option is to quit tobacco and nicotine use altogether. However, switching completely to IQOS is a better choice than continuing to smoke.

No you should not. IQOS device has been designed to work exclusively with specially designed tobacco sticks, and vice versa.

It is only by using both together that you can take full advantage of the benefits that the system provides and that have been proven by PMI science.
All our studies are based on the use of IQOS with specially designed tobacco sticks.

IQOS is a better alternative to smoking because it heats tobacco instead of burning it. It provides real tobacco taste without fire, ash or cigarette smoke, and less smell.

IQOS emits on average 95% lower levels of harmful chemicals compared to cigarettes.*

Switching completely to IQOS is less harmful than continuing to smoke. 

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

* Compared to the smoke of a reference cigarette (3R4F).  It does not necessarily equal a 95% reduction in risk.

If you are concerned about the health effects of smoking, your best option is to quit tobacco and nicotine use altogether.
 

No, IQOS does not produce smoke because it does not burn tobacco. It generates a tobacco vapour that is what you see when using IQOS. 

No. IQOS is not a smoking cessation device or intended as a device to quit smoking.  

If you are concerned about the health effects of smoking, your best option is to quit tobacco use altogether.