It takes approximately 90 minutes to fully charge the IQOS 2.4Plus Pocket Charger from an electrical outlet. Only charge IQOS 2.4Plus device using the supplied AC Power Adaptor and USB cable.

You can easily check the charge level by following these simple steps: 

1. Press for 1 second the ON/OFF button 
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged

The smart blade self-cleaning process is automatically activated after every 10 consecutive sessions, when connected to the power. This process reduces tobacco residuals on the heating blade, to make the manual cleaning process effortless while ensuring the best tobacco taste experience. 
The smart blade self-cleaning process can also be activated through the IQOS Connect app on demand.

IQOS 3 Multi is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 0℃ and 50℃. 

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc. 
Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C). 
Please, perform a reset of your device [add link to How to reset question] and try again.
Still no luck? Please contact Customer Care on phone number 0800 9153 (Monday - Friday, 8 - 20h; Saturday - Sunday, 10 - 18h), email [email protected] or ask for assistance at the nearest IQOS store 

IQOS 3 Multi vibrations are activated in the following situations:

- At the start of heating (once you press the Button to start) 
- When the experience is nearly complete (30 seconds prior the end) 

You can easily reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing.

The lights will fade in and out to confirm a reset.

The IQOS 3 Multi device does not require a full charge to work. If the device is fully charged you may use it up to 10 consecutive sessions without recharging.

It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.

You can easily check the charge level by following these simple steps: 

1. Press IQOS 3 Multi Button for 1 second 
2. The Battery Status lights will turn on and indicate the level of charge