IQOS 3 Multi is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 0℃ and 50℃. 

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc. 
Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C). 
Please, perform a reset of your device [add link to How to reset question] and try again.
Still no luck? Please contact Customer Care on phone number 0800 9153 (Monday - Friday, 8 - 20h; Saturday - Sunday, 10 - 18h), email contact.hr@iqos.com or ask for assistance at the nearest IQOS store 

IQOS 3 Multi vibrations are activated in the following situations:

- At the start of heating (once you press the Button to start) 
- When the experience is nearly complete (30 seconds prior the end) 

You can easily reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing.

The lights will fade in and out to confirm a reset.

The IQOS 3 Multi device does not require a full charge to work. If the device is fully charged you may use it up to 10 consecutive sessions without recharging.

It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.

You can easily check the charge level by following these simple steps: 

1. Press IQOS 3 Multi Button for 1 second 
2. The Battery Status lights will turn on and indicate the level of charge

ProtectPlus™ System hosts a number of technological improvements:
- robust outer shell improves shock resistance of the device
- new side door opening tested to guarantee reliable performance
- new technology provides longer battery life
- heating chamber of your Holder has been redesigned for improved reliability

The smart blade self-cleaning process is automatically activated after every 20 sessions, when the Holder is charging. This process reduces tobacco residuals on the heating blade, to make the manual cleaning process easier while ensuring the best tobacco taste experience. 

The smart blade self-cleaning process can also be activated through the IQOS Connect app on demand.

IQOS 3 is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 0℃ and 50℃.