Welcome to IQOS Care for IQOS 3 DUO

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

If you accidentally damage your IQOS device, we'll replace it for free according to T&C so you can continue your IQOS experience with one less thing to worry about.

Learn more

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

Learn more

Learn how to use IQOS and find out the answers to all your questions with your personal IQOS expert.

Learn more

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for your new device.

Learn more

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll replace your IQOS for free, according to T&C.

Learn more

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

Learn more

Professional Device Cleaning

A clean device can make a difference. Drop into one of our IQOS Service Points and enjoy our complimentary professional cleaning service.

Something we haven’t covered?

There are several ways you can reach us.

iqos coach icon

Use our Live Chat

Chat to our personal experts in real time. They’re available every day; Monday to Friday from 8 to 20 h, Saturdays and Sundays from 10 am to 18 h. Send them them a message and they’ll get back to you.

Let's chat
facebook icon

Facebook us

Visit our page and chat to an IQOS expert. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.

Our Facebook Page
comment icon

Discover IQOS Viber

On Viber, our customer support is available 24/7 in the form of an IQOS chatbot, and you can also contact IQOS experts on weekdays from 8 to 20 h and on Saturdays and Sundays from 10 to 18 h.

Open IQOS Viber
mail icon

Send us an email

Write to us. Our inbox is never too full. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.

Email us
contact icon

Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.

Get in touch


Discover practical how-to videos.

Support available 24/7.