English


Care you can count on for IQOS ILUMA ONE.

An illustration showing an IQOS ILUMA PRIME. An illustration showing an IQOS ILUMA PRIME.

IQOS ILUMA PRIME
An illustration showing an IQOS ILUMA. An illustration showing an IQOS ILUMA.

IQOS ILUMA
An IQOS ILUMA ONE. An IQOS ILUMA ONE.

IQOS ILUMA ONE
lil-ez-blue-support-nav2 lil-ez-blue-support-nav2

lil SOLID Ez
An illustration of IQOS ORIGINALS DUO. An illustration of IQOS ORIGINALS DUO.

IQOS ORIGINALS DUO
An illustration of IQOS 3 DUO. An illustration of IQOS 3 DUO.

IQOS 3 DUO
An illustration of IQOS 2.4 PLUS. An illustration of IQOS 2.4 PLUS.

IQOS 2.4 PLUS
An illustration of lil SOLID 2.0. An illustration of lil SOLID 2.0.

lil SOLID 2.0
First steps with IQOS ILUMA ONE

Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips.

Learn more
Your personal IQOS expert for IQOS ILUMA ONE

Support when switching from cigarettes to IQOS ILUMA ONE. Learn how to use device with your personal IQOS expert.

Learn more
Troubleshooting IQOS ILUMA ONE

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE device.

Learn more
Accidental damage coverage for IQOS ILUMA ONE

If you accidentally damage your IQOS ILUMA ONE device, we'll replace it for free according to T&C so you can continue your IQOS experience with one less thing to worry about.

Learn more
Rapid replacement for IQOS ILUMA ONE

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for your new device.

Learn more
International assistance for IQOS ILUMA ONE

Get support on holiday or a business trip. We're only ever just a call away.

Learn more
Firmware upgrade for IQOS ILUMA ONE

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

Learn more
IQOS app

In IQOS app you can get support, update firmware and customize your experience with IQOS ILUMA ONE device.

Learn more
Got a question?
Find the answer in our FAQs.
See FAQs
Want to chat?

We’re here for you in-store or at your fingertips. You choose.

Store locator icon.

Store locator

Find a local IQOS store with our store locator

Check working hours on the link.

Phone icon.

Phone

Give us a call on 0800 9153.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

Email icon.

E-mail

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

Facebook icon.

Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

Viber_EN
Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

icons-64-youtube-light-theme

YouTube

Discover practical how-to videos.

Support available 24/7.