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Care you can count on for IQOS ILUMA.

Device:An illustration showing an IQOS ILUMA PRIME.

IQOS ILUMA PRIME
Device:An illustration showing an IQOS ILUMA.

IQOS ILUMA
Device:An illustration showing an IQOS ILUMA ONE.

IQOS ILUMA ONE
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lil SOLID Ez
Device:An illustration of IQOS ORIGINALS DUO.

IQOS ORIGINALS DUO
Device:An illustration of IQOS 3 DUO.

IQOS 3 DUO
Device:An illustration of IQOS 2.4 PLUS.

IQOS 2.4 PLUS
Device:An illustration of lil SOLID 2.0.

lil SOLID 2.0
An open IQOS ILUMA box on the pile of books.
First steps with IQOS ILUMA

Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips.

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An Azure Blue IQOS ILUMA device on the table.
Your personal IQOS expert for IQOS ILUMA

Support when switching from cigarettes to IQOS ILUMA. Learn how to use device with your personal IQOS expert.

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A Pebble Gray IQOS ILUMA Holder and Pocket Charger.
Troubleshooting IQOS ILUMA

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

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A Sunset Red IQOS ILUMA device on top of a table.
Accidental damage coverage for IQOS ILUMA

If you accidentally damage your IQOS ILUMA device, we'll replace it for free according to T&C so you can continue your IQOS experience with one less thing to worry about.

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An unopened IQOS device box on a rug.
Rapid replacement for IQOS ILUMA

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for your new device.

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A passport, plane ticket, and IQOS device on a desk.
International assistance for IQOS ILUMA

Get support on holiday or a business trip. We're only ever just a call away.

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Firmware upgrade for IQOS ILUMA

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

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A Pebble Beige IQOS ILUMA Holder and Pocket Charger.
IQOS app

In IQOS app you can get support, update firmware and customize your experience with IQOS ILUMA device.

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Got a question?
Find the answer in our FAQs.

See FAQs

Want to chat?

We’re here for you in-store or at your fingertips. You choose.

Store locator

Store locator

Find a local IQOS store with our store locator

Check working hours on the link.

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Phone

Give us a call on 0800 9153.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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E-mail

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Instagram

Follow IQOS Instagram and chat to our IQOS experts.

Monday - Friday: 8:00 - 20:00

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YouTube

Discover practical how-to videos.

Support available 24/7.

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Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00