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Care you can count on for IQOS ILUMA.

Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips.

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Support when switching from cigarettes to IQOS ILUMA. Learn how to use device with your personal IQOS expert.

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Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

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If you accidentally damage your IQOS ILUMA device, we'll replace it for free according to T&C so you can continue your IQOS experience with one less thing to worry about.

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If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for your new device.

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Get support on holiday or a business trip. We're only ever just a call away.

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We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

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In IQOS app you can get support, update firmware and customize your experience with IQOS ILUMA device.

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Want to chat?

We’re here for you in-store or at your fingertips. You choose.

Store locator

Store locator

Find a local IQOS store with our store locator

Check working hours on the link.

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Phone

Give us a call on 0800 9153.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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E-mail

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Instagram

Follow IQOS Instagram and chat to our IQOS experts.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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YouTube

Discover practical how-to videos.

Support available 24/7.

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Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00