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Welcome to IQOS Care for IQOS ORIGINALS DUO

An illustration showing an IQOS ILUMA PRIME. An illustration showing an IQOS ILUMA PRIME.

IQOS ILUMA PRIME
An illustration showing an IQOS ILUMA. An illustration showing an IQOS ILUMA.

IQOS ILUMA
An illustration showing an IQOS ILUMA ONE. An illustration showing an IQOS ILUMA ONE.

IQOS ILUMA ONE
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lil SOLID Ez
An illustration of IQOS ORIGINALS DUO. An illustration of IQOS ORIGINALS DUO.

IQOS ORIGINALS DUO
An illustration of IQOS ORIGINALS DUO. An illustration of IQOS ORIGINALS DUO.

IQOS 3 DUO
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IQOS 2.4 PLUS
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lil SOLID 2.0
First steps

Learn how to use, clean and charge your IQOS device and ensure optimal IQOS experience

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Your personal IQOS expert

Learn how to use IQOS and find out the answers to all your questions with your personal IQOS expert.

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Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

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Accidental Damage Coverage

If you accidentally damage your IQOS device, we'll replace it for free according to T&C so you can continue your IQOS experience with one less thing to worry about.

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Rapid replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for your new device.

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International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll replace your IQOS for free, according to T&C.

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Firmware upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

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Got a question?
Find the answer in our FAQs

See FAQs

Want to chat?

We’re here for you in-store or at your fingertips. You choose.

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Store locator

Find a local IQOS store with our store locator

 

Check working hours on the link.

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Phone

Give us a call on 0800 9153.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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E-mail

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

Instagram

Instagram

Follow IQOS Instagram and chat to our IQOS experts.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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YouTube

Discover practical how-to videos.

Support available 24/7.

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Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00