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Welcome to IQOS Care for IQOS ORIGINALS DUO

An illustration showing an IQOS ILUMA PRIME. An illustration showing an IQOS ILUMA PRIME.

IQOS ILUMA PRIME
An illustration showing an IQOS ILUMA. An illustration showing an IQOS ILUMA.

IQOS ILUMA
An illustration showing an IQOS ILUMA ONE. An illustration showing an IQOS ILUMA ONE.

IQOS ILUMA ONE
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lil SOLID Ez
An illustration of IQOS ORIGINALS DUO. An illustration of IQOS ORIGINALS DUO.

IQOS ORIGINALS DUO
An illustration of IQOS ORIGINALS DUO. An illustration of IQOS ORIGINALS DUO.

IQOS 3 DUO
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IQOS 2.4 PLUS
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lil SOLID 2.0
First steps

Learn how to use, clean and charge your IQOS device and ensure optimal IQOS experience

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Your personal IQOS expert

Learn how to use IQOS and find out the answers to all your questions with your personal IQOS expert.

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Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

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Accidental Damage Coverage

If you accidentally damage your IQOS device, we'll replace it for free according to T&C so you can continue your IQOS experience with one less thing to worry about.

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Rapid replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for your new device.

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International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll replace your IQOS for free, according to T&C.

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Firmware upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

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Got a question?
Find the answer in our FAQs

See FAQs

Something we haven’t covered?

There are several ways you can reach us.

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Use our Live Chat

Chat to our personal experts in real time. They’re available every day; Monday to Friday from 8 to 20 h, Saturdays and Sundays from 10 am to 18 h. Send them them a message and they’ll get back to you.

Let's chat
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Facebook us

Visit our page and chat to an IQOS expert. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.

Our Facebook Page
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Discover IQOS Viber

On Viber, our customer support is available 24/7 in the form of an IQOS chatbot, and you can also contact IQOS experts on weekdays from 8 to 20 h and on Saturdays and Sundays from 10 to 18 h.

Open IQOS Viber
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Send us an email

Write to us. Our inbox is never too full. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.

Email us
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Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.

Get in touch
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YouTube

Discover practical how-to videos.

Support available 24/7.