Why is IQOS ILUMA bigger and heavier than older models?
In order to provide our IQOS ILUMA users with a better way of tobacco heating, a slightly bigger and more robust device needed to be designed to accommodate the innovative new SMARTCORE INDUCTION SYSTEM™ technology.
How do I use my IQOS ILUMA?
1. Insert the tobacco stick specially designed for IQOS ILUMA up to the line on the filter until the holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second.
2. You can start using your device once the holder vibrates and the lights stay fixed.
3. To signal the last 30 seconds of use or that the last 2 puffs are left, the holder will vibrate with the light(s) pulsing white.
4. Remove the used stick from the holder and dispose of it according to your local waste disposal regulations.
5. Insert the holder in the charger for recharging.
IQOS ILUMA™ is designed to be used only with tobacco sticks specially designed for IQOS ILUMA. Do not use IQOS ILUMA and tobacco sticks designed for IQOS ILUMA with previous IQOS generations, as this
may cause damage to your device. Do not ingest or disassemble tobacco sticks designed for IQOS ILUMA. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets. Learn more in Important Information on www.iqos.com.
How do I switch on my IQOS ILUMA device before first use?
Switching on and charging your device.
Charge your IQOS ILUMA fully by using the AC Power Adaptor and Charging Cable that comes with it. Then, to switch your device on, press the button on the side of the Pocket Charger for 4 seconds. To check the battery status of the Pocket charger, take out the holder and press the side button of the Pocket Charger.
What colours does the IQOS ILUMA come in?
There are 5 colours available for the new IQOS ILUMA, allowing you to personalize your own way; Pebble Beige, Pebble Grey, Denim Blue, Moss Green and Sunset Red.
What is IQOS ILUMA?
The all-new IQOS ILUMA takes tobacco heating to the next level. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco from within the tobacco stick specially designed for IQOS ILUMA, instead of burning it, for an altogether better and cleaner experience. And on top of all that, it continues to emit on average 95% lower levels of harmful chemicals than cigarettes*. Important information: It does not necessarily equal a 95% reduction in risk. IQOS ILUMA is not risk-free.
There’s more. Innovative technology new way of tobacco heating, while intuitive features and customization allow you to personalize your device to your needs. Plus, expert care and support, useful services and many other benefits for users are available to you.
*Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See Important information.
Why does autostart not work with my IQOS ILUMA?
If your IQOS ILUMA doesn't start on its own then please:
- Check that you’re only using tobacco sticks specially designed for IQOS ILUMA.
- Make sure they’re being placed in the right direction in the holder.
- Open the IQOS app and check if the autostart function has been accidentally deactivated.
- Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times.
- If the holder starts on its own without a tobacco stick inserted then please follow these steps:
- Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times
- If RESET doesn’t fix the problem, download the IQOS app and disable the autostart setting.
Remember, you can start your experience manually by inserting tobacco stick specially designed for IQOS ILUMA into the holder and pressing the button for two seconds. If it still doesn’t work, visit your nearest IQOS Service Point and one of IQOS experts will fix the problem for you or call our Call Center.
What are advanced features?
To make your experience easier, IQOS ILUMA is packed full of new advanced features.
Autostart.
Once tobacco stick specially designed for IQOS ILUMA is correctly inserted, your holder will vibrate to let you know that the SMARTCORE INDUCTION SYSTEM™ has started preheating automatically. You don’t need to set up the IQOS app for autostart to work, but you can use the IQOS app to deactivate the autostart. When it’s ready to use, the device will vibrate a second time. You can also start heating manually by pressing the side button.
Checking your holder.
This smart gesture allows you to check how much battery is remaining in your holder. Simply tilt the holder towards you when you’re not using it, and the lights on the holder will indicate the battery level.
Checking how much experience is left.
Double-tap your holder and the vibrations will indicate how much of your experience is left. For instance:
-4 vibrations = 100-75%
-3 vibrations = 75-50%
-2 = 50-25%
-1 = <25%.
You can enable and adjust the vibration modes to suit you, using the IQOS app.
Can I use the power adaptor & charging cable from older IQOS devices?
Yes, but only with the charging cable and power adaptor designed for IQOS 3 generations.
How do I charge my IQOS ILUMA and how long does it take?
It’s quick and easy to charge your device but remember, it’s safer to use the power adapter and charging cable designed for IQOS ILUMA. It takes around 135 minutes to fully charge the pocket charger and approximately 10 minutes to fully charge the holder for the first time after unpacking. The holder recharge times are:
- -1’ 50” for 1 use*
- -3’25” for 1-2 uses*
- - 5’ 15” 0-2 uses*
- -and 10’ 05” for its first charge out of the box*
*Please refer to the battery section in Important Information.
How do I reset my IQOS ILUMA?
To reset your device, place the holder in the pocket charger and press the button for 10 seconds, then release. All of the lights will turn OFF, blink twice, and turn on again to confirm a RESET. That’s it, you’re done.
Why is IQOS ILUMA bigger and heavier than older models?
In order to provide our IQOS ILUMA users with a better way of tobacco heating, a slightly bigger and more robust device needed to be designed to accommodate the innovative new SMARTCORE INDUCTION SYSTEM™ technology.
How do I use my IQOS ILUMA?
1. Insert the tobacco stick specially designed for IQOS ILUMA up to the line on the filter until the holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second.
2. You can start using your device once the holder vibrates and the lights stay fixed.
3. To signal the last 30 seconds of use or that the last 2 puffs are left, the holder will vibrate with the light(s) pulsing white.
4. Remove the used stick from the holder and dispose of it according to your local waste disposal regulations.
5. Insert the holder in the charger for recharging.
IQOS ILUMA™ is designed to be used only with tobacco sticks specially designed for IQOS ILUMA. Do not use IQOS ILUMA and tobacco sticks designed for IQOS ILUMA with previous IQOS generations, as this
may cause damage to your device. Do not ingest or disassemble tobacco sticks designed for IQOS ILUMA. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets. Learn more in Important Information on www.iqos.com.
How do I switch on my IQOS ILUMA device before first use?
Switching on and charging your device.
Charge your IQOS ILUMA fully by using the AC Power Adaptor and Charging Cable that comes with it. Then, to switch your device on, press the button on the side of the Pocket Charger for 4 seconds. To check the battery status of the Pocket charger, take out the holder and press the side button of the Pocket Charger.
What colours does the IQOS ILUMA come in?
There are 5 colours available for the new IQOS ILUMA, allowing you to personalize your own way; Pebble Beige, Pebble Grey, Denim Blue, Moss Green and Sunset Red.
What is IQOS ILUMA?
The all-new IQOS ILUMA takes tobacco heating to the next level. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco from within the tobacco stick specially designed for IQOS ILUMA, instead of burning it, for an altogether better and cleaner experience. And on top of all that, it continues to emit on average 95% lower levels of harmful chemicals than cigarettes*. Important information: It does not necessarily equal a 95% reduction in risk. IQOS ILUMA is not risk-free.
There’s more. Innovative technology new way of tobacco heating, while intuitive features and customization allow you to personalize your device to your needs. Plus, expert care and support, useful services and many other benefits for users are available to you.
*Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See Important information.
Why does autostart not work with my IQOS ILUMA?
If your IQOS ILUMA doesn't start on its own then please:
- Check that you’re only using tobacco sticks specially designed for IQOS ILUMA.
- Make sure they’re being placed in the right direction in the holder.
- Open the IQOS app and check if the autostart function has been accidentally deactivated.
- Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times.
- If the holder starts on its own without a tobacco stick inserted then please follow these steps:
- Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times
- If RESET doesn’t fix the problem, download the IQOS app and disable the autostart setting.
Remember, you can start your experience manually by inserting tobacco stick specially designed for IQOS ILUMA into the holder and pressing the button for two seconds. If it still doesn’t work, visit your nearest IQOS Service Point and one of IQOS experts will fix the problem for you or call our Call Center.
What are advanced features?
To make your experience easier, IQOS ILUMA is packed full of new advanced features.
Autostart.
Once tobacco stick specially designed for IQOS ILUMA is correctly inserted, your holder will vibrate to let you know that the SMARTCORE INDUCTION SYSTEM™ has started preheating automatically. You don’t need to set up the IQOS app for autostart to work, but you can use the IQOS app to deactivate the autostart. When it’s ready to use, the device will vibrate a second time. You can also start heating manually by pressing the side button.
Checking your holder.
This smart gesture allows you to check how much battery is remaining in your holder. Simply tilt the holder towards you when you’re not using it, and the lights on the holder will indicate the battery level.
Checking how much experience is left.
Double-tap your holder and the vibrations will indicate how much of your experience is left. For instance:
-4 vibrations = 100-75%
-3 vibrations = 75-50%
-2 = 50-25%
-1 = <25%.
You can enable and adjust the vibration modes to suit you, using the IQOS app.
Can I use the power adaptor & charging cable from older IQOS devices?
Yes, but only with the charging cable and power adaptor designed for IQOS 3 generations.
How do I charge my IQOS ILUMA and how long does it take?
It’s quick and easy to charge your device but remember, it’s safer to use the power adapter and charging cable designed for IQOS ILUMA. It takes around 135 minutes to fully charge the pocket charger and approximately 10 minutes to fully charge the holder for the first time after unpacking. The holder recharge times are:
- -1’ 50” for 1 use*
- -3’25” for 1-2 uses*
- - 5’ 15” 0-2 uses*
- -and 10’ 05” for its first charge out of the box*
*Please refer to the battery section in Important Information.
How do I reset my IQOS ILUMA?
To reset your device, place the holder in the pocket charger and press the button for 10 seconds, then release. All of the lights will turn OFF, blink twice, and turn on again to confirm a RESET. That’s it, you’re done.