Features and settings can be turned on or off via the IQOS app such as autostart, customization features, lock and unlock device. And do remember to register your device by scanning the QR code on your device. You’ll find it by removing the door cover of your IQOS ILUMA, under the wrap of your IQOS ILUMA PRIME, or on the back side of your IQOS ILUMA ONE. Alternatively, you can register it here. Simply follow the instructions on the screen.

• Insert the tobacco stick specially designed for IQOS ILUMA up to the line on the filter until the holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second.
• You can start using your device once the holder vibrates and the lights stay fixed.
• To signal the last 30 seconds of use or that the last 2 puffs are left, the holder will vibrate with the light(s) pulsing white.
• Remove the used stick from the holder and dispose of it according to your local waste disposal regulations.
• Insert the holder in the charger for recharging.

The pioneering SMARTCORE INDUCTION SYSTEM™ in IQOS ILUMA completely reinvents the way of tobacco heating. The heart of the new bladeless SMARTCORE INDUCTION SYSTEM™ is an innovative metal heating element placed inside the tobacco stick specially designed for IQOS ILUMA and coated with stainless steel for seamless heating of the tobacco. This means tobacco is heated from the core instead of being burned for an altogether better and cleaner experience. And on top of all that, it continues to emit on average 95% lower levels of harmful chemicals than cigarettes*. Important information: It does not necessarily equal a 95% reduction in risk. IQOS ILUMA is not risk-free.

*Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See Important Information
 

If the issue with your IQOS device can be resolved during a Complete service, an IQOS expert will be sure to help you after they perform the initial check-up. For example, many common issues can be fixed through a firmware upgrade and even cleaning, which can be performed as part of Complete service.

You can use the service as often as you would like. Regularly cleaning and maintaining your IQOS device helps keep it in optimal condition for longer. For optimal device performance we recommend to use this complementary service every 3 to 6 months.

It’s easy to access and free to use – you don’t need to pay anything to get the best out of your IQOS device. You don’t even need to book an appointment; simply bring your device with you and our experts will give it a complete check-up.

Regularly cleaning and maintaining your IQOS device will keep it in optimal condition for longer. Complete service is a professional complementary service to your regular device care to ensure you have the best possible IQOS experience.  And when you are using your IQOS device for longer, you're playing a role in reducing electronic waste.

Complete service is free to all adult IQOS device users, including devices that are out of commercial warranty.

With Complete service our experts will perform a range of diagnostic and maintenance activities to ensure your device remains in optimal condition. Testing your device for resistance to draw indicates its ability to deliver aerosol with each puff. Additionally, a professional device clean takes care to remove any tobacco residue from the blade and cap. And a firmware upgrade will keep your device in top condition.

Complete service is an always-on complementary professional IQOS device maintenance service helping you get the most out of your IQOS. Why not bring your device to IQOS Service Point for a check-up? Our IQOS experts will give your IQOS device a complete check-up, testing for aerosol flow and performing a professional clean. This free service will help you keep your IQOS device in good condition for longer while ensuring an optimal IQOS experience.