Welcome to IQOS Care
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.
Professional Device Cleaning
A clean device can make a difference. Drop into one of our IQOS Service Points and enjoy our complimentary professional cleaning service.
Got a question?
Find the answer in our FAQs
Something we haven’t covered?
There are several ways you can reach us.
Use our Live Chat
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you as soon as possible. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.
Discover IQOS Viber
On Viber, our customer support is available 24/7 in the form of an IQOS chatbot, and you can also contact IQOS experts on weekdays from 8 to 20 h and on Saturdays and Sundays from 10 to 18 h.
Send us an email
Write to us. Our inbox is never too full. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.