Complete service is an always-on complementary professional IQOS device maintenance service helping you get the most out of your IQOS. Why not bring your device to IQOS Service Point for a check-up? Our IQOS experts will give your IQOS device a complete check-up, testing for aerosol flow and performing a professional clean. This free service will help you keep your IQOS device in good condition for longer while ensuring an optimal IQOS experience.

With Complete service our experts will perform a range of diagnostic and maintenance activities to ensure your device remains in optimal condition. Testing your device for resistance to draw indicates its ability to deliver aerosol with each puff. Additionally, a professional device clean takes care to remove any tobacco residue from the blade and cap. And a firmware upgrade will keep your device in top condition.

Complete service is free to all adult IQOS device users, including devices that are out of commercial warranty.

Regularly cleaning and maintaining your IQOS device will keep it in optimal condition for longer. Complete service is a professional complementary service to your regular device care to ensure you have the best possible IQOS experience.  And when you are using your IQOS device for longer, you're playing a role in reducing electronic waste.

It’s easy to access and free to use – you don’t need to pay anything to get the best out of your IQOS device. You don’t even need to book an appointment; simply bring your device with you and our experts will give it a complete check-up.

You can use the service as often as you would like. Regularly cleaning and maintaining your IQOS device helps keep it in optimal condition for longer. For optimal device performance we recommend to use this complementary service every 3 to 6 months.

If the issue with your IQOS device can be resolved during a Complete service, an IQOS expert will be sure to help you after they perform the initial check-up. For example, many common issues can be fixed through a firmware upgrade and even cleaning, which can be performed as part of Complete service.