IQOS ILUMA devices: answers to Frequently Asked Questions

• Insert the tobacco stick specially designed for IQOS ILUMA up to the line on the filter until the holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second.
• You can start using your device once the holder vibrates and the lights stay fixed.
• To signal the last 30 seconds of use or that the last 2 puffs are left, the holder will vibrate with the light(s) pulsing white.
• Remove the used stick from the holder and dispose of it according to your local waste disposal regulations.
• Insert the holder in the charger for recharging.

Features and settings can be turned on or off via the IQOS app such as autostart, customization features, lock and unlock device. And do remember to register your device by scanning the QR code on your device. You’ll find it by removing the door cover of your IQOS ILUMA, under the wrap of your IQOS ILUMA PRIME, or on the back side of your IQOS ILUMA ONE. Alternatively, you can register it here. Simply follow the instructions on the screen.

• There are couple of ways you can check how many uses you have left. Either on the holder itself or by checking the pocket charger with the holder inside. Here’s how: 
• Checking on the holder: Tilt the holder towards you or short press the button. The lights will come on and indicate the battery level. When 2 lights are on it means the holder is ready for 2 uses and 1 light on means it’s ready for 1 use only. 
• Checking on the pocket charger: Short press the side button on the pocket charger with the holder inside the charger. The pocket charger light will turn on. 2 lights mean the holder is ready for 2 uses and 1 light on means ready for 1 use.
   

Checking the battery level of the pocket charger is easy. Simply short press the side button on the pocket charger. The pocket charger lights will turn on to indicate the battery level: 

• 4 WHITE lights mean the battery is fully charged 
• 3 WHITE lights mean up to 75% battery remaining 
• 2 WHITE lights mean up to 50% battery remaining 
• 1 WHITE light means up to 25% battery remaining 
   

YELLOW blinking lights displaying on the holder: This means the battery is depleted and the holder needs to be recharged. It’s pretty fast. IQOS ILUMA holder recharge times are: 

• 1’ 50’’ for 0-1 Use*
• 3’ 25’’ for 1-2 Uses* 
• 5’ 15’’ for 0-2 Uses* 

*Please refer to the battery section in Important Information.

RED blinking light on the holder: You need to put the holder in the pocket charger and reset the device. 
  
WHITE lights blink twice on the holder: This indicates your IQOS ILUMA is outside its operating temperature range of between 0°C and 40°C. 

To reset your device, place the holder in the pocket charger and press the button for 10 seconds, then release. All of the lights will turn OFF, blink twice, and turn on again to confirm a RESET. That’s it, you’re done. 

It’s quick and easy to charge your device but remember, it’s safer to use the power adapter and charging cable designed for IQOS ILUMA. It takes around 135 minutes to fully charge the pocket charger and approximately 10 minutes to fully charge the holder for the first time after unpacking. The holder recharge times are: 
 
 

• -1’ 50” for 1 use* 
• -3’25” for 1-2 uses* 
• - 5’ 15” 0-2 uses* 
• -and 10’ 05” for its first charge out of the box* 

*Please refer to the battery section in Important Information.

Yes, but only with the charging cable and power adaptor designed for IQOS 3 generations. 

To make your experience easier, IQOS ILUMA is packed full of new advanced features.
 
Autostart. 
Once tobacco stick specially designed for IQOS ILUMA is correctly inserted, your holder will vibrate to let you know that the SMARTCORE INDUCTION SYSTEM™ has started preheating automatically. You don’t need to set up the IQOS app for autostart to work, but you can use the IQOS app to deactivate the autostart. When it’s ready to use, the device will vibrate a second time. You can also start heating manually by pressing the side button. 

Checking your holder. 
This smart gesture allows you to check how much battery is remaining in your holder. Simply tilt the holder towards you when you’re not using it, and the lights on the holder will indicate the battery level. 

Checking how much experience is left. 
Double-tap your holder and the vibrations will indicate how much of your experience is left. For instance:

-4 vibrations = 100-75%
-3 vibrations = 75-50%
-2 = 50-25%
-1 = <25%.

You can enable and adjust the vibration modes to suit you, using the IQOS app. 

If your IQOS ILUMA doesn't start on its own then please: 
 

• Check that you’re only using tobacco sticks specially designed for IQOS ILUMA.
• Make sure they’re being placed in the right direction in the holder.
• Open the IQOS app and check if the autostart function has been accidentally deactivated.
• Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times.
• If the holder starts on its own without a tobacco stick inserted then please follow these steps:
• Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times 
• If RESET doesn’t fix the problem, download the IQOS app and disable the autostart setting.

 
Remember, you can start your experience manually by inserting tobacco stick specially designed for IQOS ILUMA into the holder and pressing the button for two seconds. If it still doesn’t work, visit your nearest IQOS Service Point and one of IQOS experts will fix the problem for you or call our Call Center.